Broker Pulse

Brokers reveal their lender of choice (and why)

by Malavika Santhebennur • 24 Jan 2024

The latest Broker Pulse survey has revealed which lender was most commonly used by the broker channel in the year... READ MORE

Satisfaction with BDMs at record high: Broker Pulse

by Malavika Santhebennur • 25 Jan 2023

Broker satisfaction with business development managers hit a new high in December, new figures show. READ MORE

Non-majors hold lead on pricing as rates rise: Broker Pulse

by Malavika Santhebennur • 23 Jan 2023

Three-quarters of brokers say they use non-major banks for clients because of the price of their mortgages, the latest... READ MORE

Small bank BDMs, assessors outdo large ADIs: Broker Pulse

by Malavika Santhebennur • 24 Nov 2022

BDMs and credit assessors at some smaller lenders achieved perfect scores from brokers in October, outshining their... READ MORE

Broker usage of big 4, non-banks falls: Broker Pulse

by Malavika Santhebennur • 18 Nov 2022

Fewer brokers reported using major banks and non-banks for their clients in October compared to the previous month, new... READ MORE

Brokers return to non-banks as pricing improves: Broker Pulse

by Malavika Santhebennur • 19 Oct 2022

Despite all lenders raising variable rates, the non-banks have seen a resurgence in broker popularity due to their... READ MORE

Revealed: What brokers really think of BDMs

by James Mitchell • 20 Sep 2022

The latest Broker Pulse survey has identified which banks were rated highest by brokers for their business development... READ MORE

Small bank turnarounds fastest since January 2020: Broker Pulse

by Malavika Santhebennur • 19 Sep 2022

Turnaround times at smaller lenders dipped to six days in August while broker satisfaction with this lender segment was... READ MORE

Broker Pulse podcast: August 2022

by Reporter • 18 Aug 2022

Tune into this month’s episode of the Broker Pulse podcast where Michael Johnson and Annie Kane explore the reason... READ MORE

Large bank turnarounds fastest on record: Broker Pulse

by Malavika Santhebennur • 17 Aug 2022

The banks most commonly used by brokers slashed their turnarounds to five days in July for the first time on record,... READ MORE

Satisfaction with large ADIs at record high: Broker Pulse

by Malavika Santhebennur • 21 Jul 2022

The proportion of brokers satisfied with their experience at the larger banks climbed to a record high in June,... READ MORE

Bank rates increasingly enticing brokers: Broker Pulse

by Annie Kane • 18 Jul 2022

Despite variable interest rates having risen month-on-month, the price of bank mortgages is an increasingly attractive... READ MORE

Turnarounds take back seat following stabilisation

by Annie Kane • 20 Jun 2022

Brokers are now less driven to choose a lender based on turnarounds, as time to initial credit decision has improved... READ MORE

ANZ turnaround times fastest in 2 years

by Malavika Santhebennur • 17 May 2022

The major bank’s turnaround times returned to single digits for the first time since March 2020 at nine days in April... READ MORE

BDM support at record high, brokers say

by reporter • 26 Apr 2022

Satisfaction with business development managers at the lenders reached record-high levels in March, new data reveals. READ MORE

Broker flows to majors drop to record low

by Annie Kane • 21 Feb 2022

Brokers are continuing to favour non-banks and non-major banks, according to the latest Broker Pulse survey, with the... READ MORE

Non-major banks continue to be broker darlings

by reporter • 20 Dec 2021

Ninety-one per cent of brokers sent loans to non-major banks in November, as the major banks continue to fall in... READ MORE

Lenders need to improve ease of use, brokers say

by reporter • 26 Nov 2021

While large ADIs showed improving turnarounds in October, ease of use emerged as a notable bottleneck throughout most... READ MORE

Large banks maintain fast turnarounds despite higher broker flows

by reporter • 25 Nov 2021

Brokers are seeing turnarounds at the most commonly used banks continue to improve, despite third-party usage rates... READ MORE

Lender BDM ratings reach new record high: Broker Pulse

by Annie Kane • 20 Oct 2021

Brokers have rated the support offered by lender business development managers at its highest level yet, according to... READ MORE

Turnarounds improve despite record loan volumes: AFG

by Malavika Santhebennur • 14 Oct 2021

The number of days from submission to formal approval dropped during the first three months of FY22 despite broker... READ MORE

Non-bank turnarounds starting to slow

by Annie Kane • 16 Sep 2021

While time to initial credit decision has held firm at an average of eight days, non-bank turnarounds have slowed,... READ MORE

Turnaround delays impacting broker client satisfaction

by Annie Kane • 6 Sep 2021

EXCLUSIVE: The lengthy delays affecting broker-lodged loans have negatively impacted how borrowers view the broker... READ MORE

Turnarounds continue to quicken

by Annie Kane • 16 Aug 2021

Turnarounds have improved for the fourth month in a row, with time to initial credit decision at its fastest... READ MORE

Turnarounds show green shoots of improvement

by Annie Kane • 20 Jul 2021

The time to initial credit decision appears to be improving, with the latest Broker Pulse survey showing more lenders... READ MORE

Non-majors and non-banks continue to dominate: Broker Pulse

by Annie Kane • 11 Jun 2021

A greater proportion of brokers are sending their clients to non-majors and non-banks, with fewer using the big four,... READ MORE

Non-banks and non-majors continue to lead on turnarounds

by Annie Kane • 19 May 2021

Turnaround times for broker loans lengthened at all four major banks in April 2021, but non-majors and non-banks... READ MORE

Associations call out majors for turnaround channel conflict

by Annie Kane • 23 Apr 2021

The FBAA and MFAA have hit out at the major banks regarding the disparity between “time to yes” for broker-lodged... READ MORE

ANZ looks to AI to automate home loan process

by Annie Kane • 13 Apr 2021

The major bank has revealed that it is currently working to automate credit decisioning in mortgages by utilising... READ MORE

Application rework claims ‘contentious’, says broker

by Malavika Santhebennur • 22 Feb 2021

A mortgage broker has suggested that inconsistencies in credit application criteria between lenders and credit... READ MORE