When it comes to banking and finance, there is one thing that customers put above all else when choosing a lender: trust. Creating trust is a long and complex process, but one segment of the market seems to have been doing it particularly well this year: customer-owned lenders.

While many feared that the exodus of major banks from the SMSF loans space would spell the end of SMSF borrowing, the volume of SMSF loans remains steady, with many non-bank lenders filling the gap. We take a look at the ins and outs of SMSF lending.