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In Focus: How COVID-19 will change mortgage broking

The coronavirus pandemic and its associated social distancing requirements forced businesses across Australia to change the way they operated, with many moving online for the first time. While the broking industry has long been adopting technology to create a more efficient and seamless customer experience, the pandemic saw many lenders change policies to enable brokers to write mortgages digitally.

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LATEST EPISODES
How professional development and training equipped this broker with the skills to succeed

Kris Menon - NSW's recently crowned Best Customer Service (Individual) broker at the Better Business Awards 2020 - credits his confidence and apti...

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In Focus: How COVID-19 has been impacting brokers across Australia

In April, Momentum Intelligence conducted a major survey to understand how the coronavirus pandemic has been affecting the nation’s small b...

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How this broker maintains work/life balance while managing two businesses

Tired of the lifestyle that came with working as a lawyer, Craig Vaughan switched career paths and became a broker, establishing his own brokerage ...

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MORE EPISODES
How the SA/NT Broker of the Year goes above and beyond for his clients

According to senior lending adviser at Norwood-based brokerage Keyland, Peiran Hu, “If you contribute with your heart, the customer can feel it....

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Why this former sales manager made the switch to broking

Four years ago, Gordon MacVicar was a sales manager for a lighting company in Sydney while his wife Larissa worked in financial services. Fast forw...

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How this rising star sets himself apart from other brokers

Recently named Victoria/Tasmania Rising Star at the Better Business Awards 2020, Christopher Borg takes pride in offering his clients a full ...

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The impacts of COVID-19 on this leading brokerage

With businesses around the world being impacted by the COVID-19 pandemic, leading brokerage Catalyst Advisers (part of the Catalyst group) are adap...

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How WA’s Broker of the Year has adapted to a COVID-19 environment

Welshpool-based Loan Market broker Balpreet Bal, senior finance specialist at WA Prime Finance Solutions, has always recognised the importance of ...

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How this broker ensures his clients keep coming back

SA-based brokerage Rise High Financial Solutions recently won several awards at the Better Business Awards SA 2020 for its exceptional service, wit...

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In Focus: What the borrower of the future thinks of the mortgage process

This episode of In Focus, recorded live at The Adviser’s recent Better Business Summit 2020, unveils what Australians think of the mortgage proce...

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How this broker delivers exceptional customer service across QLD/NT

Broker and director of Vision Money Bridget MacGregor ­­­is an award-winning broker that covers clients across two different states, Queensland ...

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How this broker’s business structure sets his brokerage apart

With almost two decades of experience in the finance and broking space, Anthony Alabakov has witnessed the evolution of the mortgage industry into ...

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