A non-major bank has changed its upfront commission structure for mortgage brokers ahead of the pending best interests duty changes.
The major bank’s turnaround times have increased significantly, despite recent efforts to “clean up” its processes.
Suncorp Bank has launched a cashback offer on home loan refinances, with up to $4,000 available for COVID-19 frontline workers.
The FBAA has criticised banks for delaying loan discharges, and has called for standardised documentation around service level agreements.
Kris Menon, who recently won the NSW Best Customer Service (Individual) award at the Better Business Awards 2020, shares how he goes the extra mile for his clients.
MoneyQuest has hired Purple Circle’s former compliance and risk manager as the brokerage’s new compliance manager.
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