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Broker
AFCA reveals broker share of customer complaints
by Hannah Dowling • 8 Nov 2019
AFCA’s new online comparison tool has revealed that brokers make up only a small pool of total complaints filed over...
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Broker volume softens hit to NAB’s mortgage book
by Charbel Kadib • 8 Nov 2019
A $4.1-billion increase in the value of NAB’s on-balance sheet loans originated by the third-party channel has helped...
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Why this senior broker chose the branded route
by Tasha Levy • 5 Nov 2019
Senior mortgage broker Lisa Maxwell was initially attracted to working at Aussie because of its compelling television...
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‘Clunky’ HEM tool slashed broker volumes: Westpac
by Charbel Kadib • 5 Nov 2019
The major bank has conceded that the introduction of an unpopular expense verification tool contributed to a sharp...
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Brokers urged to help SMEs prepare for Christmas pinch
by Hannah Dowling • 4 Nov 2019
Two-thirds of small business owners feel stressed during the holiday period, largely due to cash flow problems, which...
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Battle for clawback reform ‘not over yet’
by Charbel Kadib • 1 Nov 2019
The broking industry is determined to push through changes to clawback arrangements, after successfully negotiating...
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ANZ CEO weighs in on broker rem reforms
by Charbel Kadib • 31 Oct 2019
The chief executive of the big four bank has responded to calls for the standardisation of broker remuneration policies...
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‘Fast fintechs’ no substitute for bespoke support, say brokers
by Hannah Dowling • 31 Oct 2019
New research into broker sentiment towards “fast fintech” lenders has shown that brokers believe new online players...
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Net of offset changes to help clean up ‘dog’s breakfast’
by Charbel Kadib • 30 Oct 2019
Industry associations have welcomed the federal government’s decision to extend the net of offset repayment period...
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How this broker manages her time effectively
by Tasha Levy • 29 Oct 2019
Like many brokers, Sarah Farrugia has had several careers before finding her calling as a mortgage broker, having been...
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