An AI-powered Policy Search Tool that analyses over 5,000 residential policy pages and gives brokers easy-to-understand answers has been rolled out to Mortgage Choice brokers.
Major aggregator and franchise brokerage Mortgage Choice has launched a new artificial intelligence (AI) tool in its proprietary lender policy platform, Lending Toolkit.
Developed in consultation with a pilot group of brokers, the tool enables brokers to search the Mortgage Choice Lending Toolkit database with questions about complex borrower scenarios.
The AI-powered Policy Search Tool serves up answers to the provided scenarios, along with links back to the relevant source documents, so brokers can verify the information from the correct policy source.
According to brokers who were in the pilot group and provided feedback on its development, the tool is helping reduce policy research time from hours to minutes.
Mortgage Choice broker Caroline Jean-Baptiste explained: “What I like about the Policy Search Tool is that it looks at policy across multiple requirements to help you narrow down your options when trying to match a lender with a scenario.
“The results are easy to digest, giving you clear direction on your next steps. It also tells you which lenders fit your scenario, which lenders are alternatives, and which won’t work for your scenario, saving a lot of time.”
Commenting on the new tool, Nicole Devine, executive general manager for product & technology in REA Group’s financial services business, said: “Before our Product team started building the tool, they set out to answer two questions: how can we use AI to do the heavy lifting to make scenario research seamless? And how can we make the user experience as intuitive as possible for brokers?
“Our broker pilot group played a pivotal role in helping our team answer these questions...
“By partnering with our brokers to co-create AI solutions, we’re ensuring that our tech is doing the heavy lifting, freeing up our brokers to do what they do best: providing the care and expert guidance their clients rely on.”
Brokerages increasingly rolling out AI tools
The Policy Search Tool is the latest AI offering rolled out by Mortgage Choice.
The group last year rolled out Google Gemini to its brokers and built custom Gems for its brokers to help them save time on manual tasks.
These include:
- A Compliance Review Gem, which reduces pre-submission review time.
- A Document Verification Gem, which helps brokers streamline document collection.
- A Strategic Retention Coach Gem, which identifies actionable retention strategies.
- A Company Financials Analyst Gem, which acts as an expert mortgage credit analyst.
Devine continued: “Over the last year, we’ve been focused on delivering AI solutions that help brokers save time and enhance the customer experience, and we’re seeing great results so far.
“Brokers are reporting that thanks to AI tools tasks like meeting handovers that previously took an hour, are now taking just a few minutes – and they’re saving around 30 minutes per application on compliance checks alone.”
The group last year launched its Mortgage Choice AI Academy to help brokers learn how to use these AI tools.
“We’ve built AI into the systems our brokers use every day and delivered these tools with hands-on training at Professional Development Days, state-based training sessions and via the Mortgage Choice AI Academy,” Devine said.
“Our goal is to make using AI as simple as a web search, allowing every broker in our network – regardless of their technical background – to benefit from the increased efficiencies AI can deliver.”
Many aggregators – including Connective, Loan Market, and Aussie – have been building their own AI tools for their broker members in a bid to ensure brokers are utilising AI consistently, in a closed environment, and with adequate protections.
However, Connective recently released research showing that, while the majority of brokers believed that AI is intrinsically important to the future success of their business, few brokers have clearly identified strategies or processes for using technology responsibly and compliantly.
Nearly two-thirds (65 per cent) had no documented AI strategy, with 40 per cent having no governance of AI (covering oversight, ownership, and risk controls) at all.
Only one in 20 brokerages had assigned a responsible person to be their ‘AI champion’, while just 3 per cent had embedded AI tools into their workflows.
You can find out more about how brokers can optimise their business in the world of AI at the Better Business Summit 2026, run with the support of principal partner NAB.
The Better Business Summit will continue to Sydney and Melbourne in April, featuring a jam-packed agenda led by senior industry figures, elite performance leaders, and digital and AI specialists.
Click here to book your tickets and don’t miss out!
[Related: Mortgage Choice unveils AI strategy]
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