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opinion
Not learning from your customers? You’re probably not asking the...
by Sarah Barnett • 11 Nov 2019
Sarah Barnett discusses why we need to think more broadly about consumer reviews, and explains why smart operators will...
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How customer obsession will drive the next phase of broking
by Anja Pannek • 28 Oct 2019
PLAN Australia celebrates its 20th anniversary this year partnering the broking industry. As the broking industry...
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Staff are not just for Christmas…
by Jason Back • 21 Oct 2019
Just like a “puppy is not just for Christmas”, nor is getting new staff for our business a quick fix to our...
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Future-proofing your client after a business win
by Linden Toll • 18 Sep 2019
We reveal some top tips on how you can help ensure that your client’s big win is a blessing rather than a curse.
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Best interests duty could be an opportunity, not a threat
by Scott Aggett • 16 Sep 2019
With significant change on the horizon after the release of the proposed “best interests duty” legislation, many...
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Why we back brokers and you should too
by Anthony Waldron • 9 Sep 2019
NAB’s executive general manager of broker partnerships and chair of the Combined Industry Forum, Anthony Waldron,...
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The scourge of late payments
by Greg Charlwood • 26 Aug 2019
Late payment of invoices by big business is a widespread scourge that is holding back the growth and productivity of...
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Why keep score?
by Jason Back • 19 Aug 2019
Why measuring your effort matters.
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Closing the trust gap
by Nick Young • 12 Aug 2019
“Trust” is the term du jour because of its increasing prominence and quintessential value, not only in broking, but...
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Why the finance industry should embrace flexibility
by Sally Bruce • 1 Aug 2019
When I started my working life, seeking workplace flexibility was an off-ramp to your career. While we have come so...
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Home loans are boring!
by Jason Back • 22 Jul 2019
And thank god they are, because we’re not in the business of selling loans, says Jason Back.
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Why July is the time for brokers to heed small business needs
by Olly Guilleaume • 1 Jul 2019
With every end of financial year (EOFY) comes advice, advertisements and sales encouraging businesses to make purchases...
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When the ‘why’ may be not enough
by Jason Back • 10 Jun 2019
So you are clear on your “why” and you have all the inspiration now in the world. And why not?
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How brokers can support small business clients this EOFY
by Matt Bauld • 29 May 2019
The end of financial year is fast approaching. It’s a busy period for many Australians, and time-poor small business...
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Using turbulence to drive success: How change can be a catalyst for...
by Nick Young • 21 May 2019
The world is always changing, and our industry is certainly no exception. However, it’s worth keeping in mind that...
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