the adviser logo

Mortgage lender appoints new COO

by Reporter4 minute read
Natalie Sheehan

Better Choice Home Loans has announced that it has made its head of relationship management, Natalie Sheehan, its new chief operating officer.

Finsure-owned non-bank lender Better Choice Home Loans, which has been on a rapid growth path recently, first brought Ms Sheehan in as head of relationship management in September 2017 to help manage relationships following several acquisitions.

Better Choice last year consolidated Iden Loan Services, Future Financial and Pioneer Mortgage Services under the Better Choice brand, and it has since acquired the $725 million wholesale portfolio of Queensland-based financial services group NationalCorp Home Loans (as part of the conditions of Finsure’s proposed merger with Kalgoorlie-based bank Goldfields Money).

Ms Sheehan now takes up the role as COO, which has been vacant since the departure of former COO Troy McLachlan, who left the brand in September 2017 to become COO at Generation Mortgage & Property.


The new COO said that she was passionate about the opportunities ahead for the Better Choice business and working with the new consolidated team. 

She added that Better Choice will continue to work with its funding partners to develop residential and commercial products that offer real solutions to a wider range of borrowers. 

Noting that the brand had recently released a fully featured owner-occupier product, Ms Sheehan said: “The new prime offering complements our existing specialist and low doc residential and commercial product range providing a real alternative for brokers looking for an innovative mortgage lender.”

She added: “Our dedicated scenarios team offers a two-hour service level agreement (SLA) on scenarios submitted via our online platform, something our brokers find invaluable in delivering comprehensive solutions to their borrowers.”

[Related: Non-bank confirms launch of new non-resident mortgage]

natalie sheehan


You need to be a member to post comments. Register for free today


PhilipLowe mb

RBA attempts to curb runaway inflation

On Tuesday (5 July) the Reserve Bank of Australia (RBA) announced at its monetary policy meeting it will increase the...

flood qld suburbs ta

Home loan support offered to NSW flood victims

Widespread persistent heavy rain over large swathes of NSW over the weekend and into Monday (4 July) has caused major...

Dr Jane Rennie CPA

Accountants to decline ‘capacity to repay’ requests

The leaders of CPA Australia, the Institute of Public Accountants (IPA), and the Chartered Accountants Australia and...

Read the latest issue of The Adviser magazine!
The Adviser is the number one magazine for Australia's finance and mortgage brokers. The publications delivers news, analysis, business intelligence, sales and marketing strategies, research and key target reports to an audience of professional mortgage and finance brokers
Read more