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In Focus: How COVID-19 will change mortgage broking

The coronavirus pandemic and its associated social distancing requirements forced businesses across Australia to change the way they operated, with many moving online for the first time. While the broking industry has long been adopting technology to create a more efficient and seamless customer experience, the pandemic saw many lenders change policies to enable brokers to write mortgages digitally.

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LATEST EPISODES
A business vision forged during maternity leave

In this episode of Elite Broker, Acitv8 Finance founder Cathy Brown joins host Annie Kane to reflect on how she was inspired to become a broker whi...

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How this brokerage is supporting progress worldwide

In March, Keystone Financial took home the NSW Better Business Award for Community Engagement Program, in recognition of its Golden Hearts charity ...

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In Focus: Marrying digital and personal interaction into one

The In Focus podcast has previously looked at the role of CRM systems in creating more efficient, personalised service for the customer and broker ...

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MORE EPISODES
Educating her clients on finance while raising awareness on domestic violence

The branding of Rebecca Jarrett Dalton’s mortgage broking business Two Red Shoes cannot be disputed as she attends every client meeting wea...

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In Focus: Shifting your mindset to propel you to the top

Having recently travelled the country for the Better Business Summit 2019 and coaching countless mortgage brokers on a weekly basis, motivati...

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How this husband and wife duo are delivering exceptional consumer outcomes

Having obtained continued recognition in the customer service categories of the Better Business Awards, husband and wife duo Marcus and Miche...

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How customer service catapulted this broker’s business

Kathy Dundas of No Fuss Homeloans took home the award for Best Customer Service (individual) at this year’s Better Business Awards NSW.  ...

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In Focus: How digital change is transforming client expectations

Customer service and transparency have long been a drawcard for the broking industry. But as society becomes more accustomed to using and relying o...

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How this multi-award-winning brokerage stands out from the crowd

Red Door Financial Group took out three categories at the recent Better Business Awards in Melbourne, with the brokerage being named Victoria...

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Mentoring more than 200 brokers: How Tracie Palmer does it

Cornerstone Home Loans director and broker Tracie Palmer has helped train more than 200 brokers since she launched her own mentoring program,...

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In Focus: Update on the royal commission

It has been a month since the banking royal commission’s final report was released with each week seemingly bringing new updates, political...

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Forging a strong brokerage in the NT

Northern Territory-based broker Janine Ashmore took home two awards at the Better Business Awards 2019 SA/NT, winning the Best Regional Broke...

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