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26 May 2020
The coronavirus pandemic and its associated social distancing requirements forced businesses across Australia to change the way they operated, with many moving online for the first time. While the broking industry has long been adopting technology to create a more efficient and seamless customer experience, the pandemic saw many lenders change policies to enable brokers to write mortgages digitally.
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In this episode of Elite Broker, Acitv8 Finance founder Cathy Brown joins host Annie Kane to reflect on how she was inspired to become a broker whi...
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In March, Keystone Financial took home the NSW Better Business Award for Community Engagement Program, in recognition of its Golden Hearts charity ...
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The In Focus podcast has previously looked at the role of CRM systems in creating more efficient, personalised service for the customer and broker ...
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The branding of Rebecca Jarrett Dalton’s mortgage broking business Two Red Shoes cannot be disputed as she attends every client meeting wea...
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Having recently travelled the country for the Better Business Summit 2019 and coaching countless mortgage brokers on a weekly basis, motivati...
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Having obtained continued recognition in the customer service categories of the Better Business Awards, husband and wife duo Marcus and Miche...
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Kathy Dundas of No Fuss Homeloans took home the award for Best Customer Service (individual) at this year’s Better Business Awards NSW. ...
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Customer service and transparency have long been a drawcard for the broking industry. But as society becomes more accustomed to using and relying o...
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Red Door Financial Group took out three categories at the recent Better Business Awards in Melbourne, with the brokerage being named Victoria...
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Cornerstone Home Loans director and broker Tracie Palmer has helped train more than 200 brokers since she launched her own mentoring program,...
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It has been a month since the banking royal commission’s final report was released with each week seemingly bringing new updates, political...
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Northern Territory-based broker Janine Ashmore took home two awards at the Better Business Awards 2019 SA/NT, winning the Best Regional Broke...
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CBA announces interest-only lifeline
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Brokers cite refinancing as key profit driver
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Mortgage-holders explore refinancing amid COVID-19
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