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In this final instalment of the ‘AFCA: A common complaint’ series, we take a look at how the body has been responding to member feedback, updating its processes, and its top tips for reducing the likelihood of complaints.
Feedback is the breakfast of champions,” author and consultant Ken Blanchard once said. While accepting constructive criticism and complaints can be a hard process for anyone, learning from challenges and friction can be a key part of growing and improving performance.
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