Login
ISCOVER
The Australian Financial Complaints Authority (AFCA) has been beset by controversy since launching in 2018, with many players in the financial services industry concerned by its approach to settling consumer complaints. In the first part of this new series, A common complaint, Annie Kane takes a look at what the issues are
In 2018, the new external dispute resolution (EDR) body — the Australian Financial Complaints Authority (AFCA) launched — bringing together the Financial Ombudsman Service, the Superannuation Complaints Tribunal, and the Credit and Investments Ombudsman in one place.
JOIN THE DISCUSSION