Powered by MOMENTUM MEDIA
the adviser logo
Broker

Brokerage to focus on mortgage process automation

by Reporter5 minute read

Mortgage Choice has welcomed the roll-out of its new cloud-based broker platform, adding that it will focus next on process automation.

The broking group revealed that it has rolled out its new $3.4 million cloud-based broker platform, which aims to help brokers write loans more quickly by reducing data entry repetition and improving the overall customer experience. 

To continue reading the rest of this article, create a free account
Already have an account? Sign in

The platform includes dashboards to understand sales performance and sales pipeline, transaction modeling to accurately understand customers borrowing capacity, a product catalogue for all lender products on the Mortgage Choice panel, and pipeline displays to quickly see the status of inflight loans. 

Prior to launch, Mortgage Choice ran a pilot program for the new broker platform with a group of 85 franchises across the country and found that the platform reduced the time it took to write and submit a home loan by 30 per cent. 

Advertisement
Advertisement

Mortgage Choice CEO Susan Mitchell welcomed the roll-out of the Broker Platform, which she said “has been built to meet the specific requirements of brokers and improve productivity so they can continue to grow their businesses.

“Designed and built in-house by a talented team of technology professionals, the new Broker Platform easily integrates with multiple systems to reduce data entry, to deliver good business outcomes for our brokers and improve the customer experience,” she said. 

Looking forward, Ms Mitchell revealed that the brokerage is now looking to further invest in technology to enhance the platform, with process automation the next focal point. 

According to the brokerage, process automation will further increase broker efficiency and continue to improve the customer experience. 

Ms Mitchell said: “After a year of review and change necessary to recalibrate the business for a long-term sustainable future, things have changed for the better at Mortgage Choice and there are exciting times ahead. 

“As part of our company-wide change program, the introduction of our new broker remuneration model and new broker platform underline our vision and capability as a franchise group to deliver to the needs of our growing franchise network.” 

The Mortgage Choice CEO added that the company is also focused on growing the Mortgage Choice Financial Planning business, “which not only enables our brokers to diversify their revenue, but will also enable us to achieve our vision to be Australia’s leading provider of financial choice and advice,” she said. 

Find out more about the changes Mortgage Choice has been making and how brokers can prepare their businesses for 2019 by tuning in to The Adviser’s Leadership Series webcast, The Year Ahead, sponsored by La Trobe Financial and Mortgage Choice.

[Related: Brokerage CEO reveals ‘the most important thing a broker does’]

Brokerage to focus on mortgage process automation
mortgage choice
TheAdviser logo
mortgage choice

JOIN THE DISCUSSION

You need to be a member to post comments. Register for free today

MORE FROM THE ADVISER

matt comyn cba speaking ta bzhun1

CBA CEO acknowledges brokers following mortgage growth

The Commonwealth Bank of Australia (CBA) has released its results for the financial year ended 30 June 2022 and...

READ MORE
wif awards 2021 crowd ta giiu3m

Submissions open for Women in Finance Awards 2022

Hosted by Momentum Media, the Women in Finance Awards is returning for its sixth consecutive year to recognise the...

READ MORE
Cameron Poolman ta

OnDeck confirms origination surge following buyout

In early February, OnDeck Australia’s (OnDeck) executives and investors collectively purchased 80 per cent of the...

READ MORE
magazine
Read the latest issue of The Adviser magazine!
The Adviser is the number one magazine for Australia's finance and mortgage brokers. The publications delivers news, analysis, business intelligence, sales and marketing strategies, research and key target reports to an audience of professional mortgage and finance brokers
Read more