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MyState Bank revamps online broker portal

by Reporter4 minute read
MyState Bank

The Tasmanian bank has redesigned its online broker portal as part of its broker channel strategic investment program.

As part of its renewed focus on the third-party channel, MyState has updated its site layout to give it a “more logical” structure.

Redesigned “by brokers for brokers”, the portal no longer requires users to log in, and online tools, forms and product information can now all be found on one page. These updates were made in a bid to speed-up access.

Brokers can also keep up to date with the most recent and important new items via a news page; and there have also been changes to the accreditation page so that aggregators can be more easily viewed, in an effort to make it easier for brokers to become accredited.


The portal also provides easier access to contact details for lending support, broker administration, general enquiries and construction loans.

MyState’s group executive for broker distribution, Huw Bough, said that the bank’s broker-led distribution strategy meant that it was constantly looking at new ways to support its broker partners.

“Anything we can do to further improve the experience of working with MyState is clearly a win for both parties,” Mr Bough said.

“We are working on other significant market-leading enhancements which we look forward to releasing in the coming months.”

Over the past year, the Tasmania-based lender has revamped its offering to brokers, rolling out an updated back-office processing system to improve mortgage application processing times, a state-based approach for its lending support team, a valuation hub and a mobile app that enables brokers to remotely verify their customers.

[Related: Broker clients shun majors as ‘anti-bank’ sentiment grows ]



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