Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.

Mortgage lender appoints new COO

natalie sheehan natalie sheehan
Reporter 4 minute read

Better Choice Home Loans has announced that it has made its head of relationship management, Natalie Sheehan, its new chief operating officer.

Finsure-owned non-bank lender Better Choice Home Loans, which has been on a rapid growth path recently, first brought Ms Sheehan in as head of relationship management in September 2017 to help manage relationships following several acquisitions.

Better Choice last year consolidated Iden Loan Services, Future Financial and Pioneer Mortgage Services under the Better Choice brand, and it has since acquired the $725 million wholesale portfolio of Queensland-based financial services group NationalCorp Home Loans (as part of the conditions of Finsure’s proposed merger with Kalgoorlie-based bank Goldfields Money).

Ms Sheehan now takes up the role as COO, which has been vacant since the departure of former COO Troy McLachlan, who left the brand in September 2017 to become COO at Generation Mortgage & Property.


The new COO said that she was passionate about the opportunities ahead for the Better Choice business and working with the new consolidated team. 

She added that Better Choice will continue to work with its funding partners to develop residential and commercial products that offer real solutions to a wider range of borrowers. 

Noting that the brand had recently released a fully featured owner-occupier product, Ms Sheehan said: “The new prime offering complements our existing specialist and low doc residential and commercial product range providing a real alternative for brokers looking for an innovative mortgage lender.”

She added: “Our dedicated scenarios team offers a two-hour service level agreement (SLA) on scenarios submitted via our online platform, something our brokers find invaluable in delivering comprehensive solutions to their borrowers.”

[Related: Non-bank confirms launch of new non-resident mortgage]


Mortgage lender appoints new COO
natalie sheehan
TheAdviser logo

natalie sheehan


more from the adviser
time clock money Non-banks and non-majors continue to lead on turnarounds

Turnaround times for broker loans lengthened at all four major ba...

trophy Mortgage tech leaders crowned

The leading providers offering digital technology and platform so...

loan application Earlypay records 34% rise in transaction volumes

Earlypay has projected strong growth for the coming quarter, afte...