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Westpac is expanding its team of relationship managers as part of a strategy to become “number one in service and value”.
The bank’s general manager of mortgage broker distribution, Tony MacRae, said Westpac would soon have 30 BDMs after adding two in New South Wales and one in Victoria.
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Mr MacRae told The Adviser Westpac wanted to reach system-plus growth across the group.
“The mortgage business has a really important role to play in that. We want to do more lending, we want to deal with more brokers,” he said.
“We’re very keen to engage with brokers. We’ve set ourselves the mission to be number one in service and number one in value. We understand the broking business is a relationship business.”
Mr MacRae also shared Westpac’s plans with Sydney brokers on Sunday during the second leg of the bank’s five-state roadshow.
He told brokers that Westpac was “back in the market and open for business”.
Mr MacRae said the bank wanted to be the industry leader in mobile technology, with BDMs to be given devices that will allow them to conduct their full range of office tasks while on the road.
