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Bank enhances service proposition

by Staff Reporter11 minute read

Staff Reporter

Australia’s Defence Bank has enhanced its customer proposition with a new technology first.

The lender has joined forces with Western Union Business Solutions to offer both Australian and overseas servicemen and women serving in Australia access to international funds transfers via internet banking.

The new service follows closely the bank’s introduction of Australia’s first video banking call centre earlier this year.


Defence Bank chief executive Jon Linehan said the service represents yet another move by the lender to better service its membership base, which is spread across Australia and overseas.

“This is an exciting initiative for our members. Both members of overseas forces serving here and our defence personnel serving in other countries will be able to transfer money in a cost-effective and convenient manner,” he said.

“We are the first mutual bank to take this step, recognising the important need of such a service for members. We anticipate there will be strong interest from defence personnel.”

Mr Linehan added that for members, transferring money online will be a simple process: “Members will be able to access this service by simply selecting the ‘Overseas Payments’ menu tab once they have securely signed into Online Banking,” he explained.

“They will then be given an option of nominating the foreign currency equivalent in Australian dollars, or the required amount of foreign currency.

“Once they have provided the beneficiary’s banking details and accepted the currency conversion quote, confirmation of the transaction will be provided both onscreen and via an email receipt.

“Initially, there will be 43 currencies available and it is envisaged that this will increase to 130 currencies later this year.”

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