For Pepper Homeloans, business over the past twelve months has been strong. But as CEO John Empey is quick to point out, change is often a necessary catalyst for growth.
“The industry is at a turning point at the moment,” says Empey. “The banks have really lifted their service offering, which has made it a little tougher on the non-bank sector when it comes to creating a value proposition for customers.”
Empey says the challenge for Pepper in the coming months will be maintaining and improving the incredible growth levels the business claims to have experienced over the last year, when, according to Empey, its loan book grew by around 90 per cent.
Pepper now sees white labelling as an important part of its longer-term plans, accrediting at least ten per cent of recent growth to its funds now distributed via mortgage managers.
In terms of growing this channel, Pepper is placing emphasis on developing partnerships. With five mortgage managers on its books and another three to join shortly, Empey says Pepper has the ability to double the loan volume through this channel over the next year – but partnering with the right organisations is the first step.
“In the next five years I believe Pepper has the potential to incorporate 15 to 20 mortgage managers,” says Empey. “Sharing in Pepper’s values and focus on customer satisfaction, however, is absolutely essential for any mortgage managers looking to join us.”