The major bank has been named among the top banks in the world for artificial intelligence maturity in 2025, according to a leading index.
The Commonwealth Bank of Australia (CBA) has ranked among the world’s top four banks for artificial intelligence (AI) maturity in an index from intelligence platform Evident.
CBA was also named leading bank for AI in Asia Pacific in the 2025 Evident AI Index, produced by research and intelligence platform Evident, which benchmarks global banks across indicators such as talent, innovation, leadership, and transparency.
This result saw the major rise one place in overall rankings from its position in 2024 (fifth).
US lender JPMorgan Chase took out the top spot in 2025, followed by Capital One and Royal Bank of Canada, with Morgan Stanley rounding out the top five after CBA.
Gavin Munroe, CBA’s chief information officer, commented on the results, saying the ranking illustrated the bank’s long-term strategy and innovation focus.
“We’re proud to be recognised as a global leader among banks in AI. This reflects the incredible work of our teams across the bank who are applying AI to deliver responsible, more personalised and intuitive experiences for our customers,” Munroe said.
“Our partnerships, platforms and people are the foundation of our AI strategy, and we’re focused on scaling our AI capability responsibly.”
Investment in tech
CBA has been eager to explore investments in emerging technologies, announcing a partnership with AI juggernaut OpenAI (the parent company of ChatGPT) earlier this year.
This arrangement sees CBA employees progressively get access to OpenAI’s advanced AI tools, including its enterprise-grade AI solution, ChatGPT Enterprise.
CBA has also said it is investing in comprehensive training and upskilling programs to increase AI capability and embed the responsible use of AI across its workforce.
At the time of the announcement, Matt Comyn, CBA CEO, said Australia must embrace this new era of rapid technological change to be globally competitive.
“Our strategic partnership with OpenAI reflects our commitment to bringing world-class capabilities to Australia, and exploring how AI can enhance customer experiences, better protect our customers, and unlock new opportunities for Australian businesses,” he said.
“Equipping our people with the most advanced AI tools and capability is a key objective of this strategic partnership.
“We will continue to invest in our people and their AI proficiency so they can better support our customers, while building their skills and experience.”
AI recognition
Professionals, organisations, and solutions that have transformed the Australian economy, from banking, law, accounting, and wealth management to defence, aerospace, and cyber, will be recognised in November at the Australian AI Awards.
Submissions are open to all individuals and businesses that have developed innovative AI solutions. For more information, click here.
[Related: CBA unpacks its broker strategy]
