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The mutual sector has been on a growth path recently, with customer satisfaction hitting new heights. Annie Kane takes a look at the growing power behind mutual lenders.
It’s well known that the feeling of being valued – and being a part of something bigger – is a key driver of satisfaction. Whether it’s employees at work or customers engaging with businesses, everyone wants to feel like they’re listened to and valued. As such, it’s perhaps unsurprising that more and more people are turning to the mutual sector to help form and steer the ship of what their lending institution does and how profit is used.
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