Why technology will never replace one-on-one client communication

Alex Kardasis, Domenic Andreone, Aussie Alex Kardasis, Domenic Andreone, Aussie
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Brokers need to be one step ahead by providing proactive support to their clients — and that’s the mantra adopted by Aussie Neutral Bay brokers.

In this episode of the Elite Broker podcast, Aussie brokers Alex Kardasis and Domenic Andreone join host Annie Kane to unpack how they deliver outstanding customer outcomes. They explain why the customer needs to be the focal point of every transaction, illustrate how technology is enhancing the customer experience and offer advice for new brokers.

You will also find out:

  • How they are helping their team grow
  • How tighter lending criteria have impacted their business
  • How lead generation has changed over time


Did you like this episode? Show your support by rating us or leaving a review on iTunes (Elite Broker) and by following The Adviser on social media: FacebookTwitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you’d like to lend your voice to the show, email This email address is being protected from spambots. You need JavaScript enabled to view it. for more insight!

Articles of interest:

The secrets of running an award-winning brokerage
Brokers and bankers should have ‘best interest’ obligation: PC
Mentor reveals top tips for new brokers

Why technology will never replace one-on-one client communication
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