Australia’s largest customer-owned bank will close its processing offices in NSW and Victoria at the end of this month as it ‘centralises’ processing to its Brisbane office.
Heritage Bank announced this week that it would be bringing all its broker loan processing activities to its Queensland office in a bid to “deliver a better overall service to [its] broker partners, wherever they are located”.
A new Heritage Bank Broker Service Line will also be launched to help brokers access information “quickly and accurately”.
In a broker note, Heritage’s head of broker distribution, Michael Trencher, said that while the move will see the NSW and Vic processing offices close at the end of July, these states “remain extremely important” to delivering the bank’s strategy for continued lending growth.
Mr Trencher commented: “Heritage remains absolutely committed to our national broker network… Our national presence is a key element of our service offering, and that will not change.
“We believe that centralising our processing function into one office will enable us to deliver a better overall service to our broker partners, wherever they are located. We will have a team of dedicated, expert processing staff located under the one roof, with capacity to scale up and handle workloads from right across the country, as needed.”
Mr Trencher added: “We are committed to ensuring that this transition will have no impact on the high-quality service we pride ourselves on providing, and have engaged all available resources to ensure we continue to exceed all expectations.”