ANZ remains the nation's most popular bank with home borrowers, new research has found.
According to the latest Roy Morgan consumer banking satisfaction report, ANZ achieved an overall satisfaction rating of 76.8 per cent – well ahead of its nearest competitor.
CBA came in equal second with Westpac after its overall satisfaction rating fell to 74.4 per cent from 75.3 per cent last month.
Two months ago CBA trailed ANZ by just 1.5 percentage points, but the poor November performance widened the gap to 2.4 percentage points.
But while the bank’s satisfaction rating slid somewhat, the major still managed to beat National Australia Bank, which recorded a rating of 72.7 per cent.
The report indicated that the November out of cycle rate hike was to blame for CBA’s slight dip in consumer satisfaction.
But while ANZ leads the field amongst consumers, CBA was recognised as the leading bank amongst brokers earlier this year.
The Adviser's Third Party Banking Report - Major Lenders recognised CBA as the leading bank, narrowly beating ANZ. CBA scored 53.3 in the report, followed by ANZ on 53.1.
The business lender has rolled out a new broker platform, as it h...
Brokers are key to holding lenders to account to ensure borrowers...