Powered by MOMENTUM MEDIA
SUBSCRIBE TO OUR NEWSLETTER SIGN UP
Powered by MOMENTUM MEDIA

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.

ANZ tops borrower satisfaction

Staff Reporter 3 minute read

Staff Reporter

ANZ remains the nation's most popular bank with home borrowers, new research has found.

According to the latest Roy Morgan consumer banking satisfaction report, ANZ achieved an overall satisfaction rating of 76.8 per cent – well ahead of its nearest competitor.

CBA came in equal second with Westpac after its overall satisfaction rating fell to 74.4 per cent from 75.3 per cent last month.

Advertisement
Advertisement

Two months ago CBA trailed ANZ by just 1.5 percentage points, but the poor November performance widened the gap to 2.4 percentage points.

But while the bank’s satisfaction rating slid somewhat, the major still managed to beat National Australia Bank, which recorded a rating of 72.7 per cent.

The report indicated that the November out of cycle rate hike was to blame for CBA’s slight dip in consumer satisfaction.

But while ANZ leads the field amongst consumers, CBA was recognised as the leading bank amongst brokers earlier this year.

The Adviser's Third Party Banking Report - Major Lenders recognised CBA as the leading bank, narrowly beating ANZ. CBA scored 53.3 in the report, followed by ANZ on 53.1.

PROMOTED CONTENT


ANZ tops borrower satisfaction
default
TheAdviser logo

The not-to-be-missed Accountants Daily Strategy Day will travel through Melbourne and Sydney in August to equip accounting professionals with the latest industry updates and tips for modern practice management as well as the latest cutting-edge technology, processes, strategies and trends shaping the future of accounting. Visit the website for more information: www.accountantsdaily.com.au/strategy-day

default

 

more from the adviser
damian zaleski RYyr k3Ysqg unsplash

Breaking News

GetCapital launches broker platform

The business lender has rolled out a new broker platform, as it h...

fixed rate

Breaking News

Loyalty tax issue flagged to MPs

Brokers are key to holding lenders to account to ensure borrowers...

trade deal contract

Breaking News

Connective launches trail book marketplace

The aggregation group has announced a new arrangement with a spec...