Finsure CRM update to reduce double-upload headache

Currently, Finsure’s cloud-based broker customer relationship management (CRM) platform, Infynity, requires brokers to upload and re-download loan documents before they can upload and attach them to an application in NextGen.Net’s lodgement system, ApplyOnline. 

Following a partnership to reduce this administrative headache, the two companies have partnered to create a solution that aims to “halve processing times” via “a holistic solution for Finsure’s brokers”. 

Simon Bednar, general manager of Finsure Finance & Insurance and LoanKit Aggregation, said: “This new piece of technology will enable the documents to be sent concurrently – similar to email attachments – and appear  automatically in ApplyOnline.”

The solution will also integrate with Finsure’s new customer portal, which will enable borrowers to upload their documents themselves for their broker to sign off on.

Speaking of the impending customer portal capabilities, Mr Bednar added: “Our customer portal will allow customers to upload their documents on behalf of the broker. The broker will immediately see the documents in Infynity, confirm they’re correct and hit a button to send them to ApplyOnline along with the application data.”  

He added that, as part of that process, there is also a “tax file number and sensitive data reduction piece of technology”. 

NextGen.Net’s national customer account executive, Greg Phillips, said the two companies are working collaboratively to ensure the two systems “talk to each other in a highly sophisticated manner to eliminate double handling and streamline the process from point of sale all the way to the lender’s approval”.

“NextGen.Net and Finsure share the same vision to digitise and streamline the entire mortgage lending process,” Mr Phillips continued.

Looking forward, Mr Bednar also noted that NextGen.Net’s acquisition of open banking specialist Frollo could provide further efficiencies by providing brokers with access to borrower’s data directly from banks, which would inform an application. 

“That’s exactly what I’m looking for, to have as little third-party integration and interaction as possible. It was great to see that NextGen.Net had that breadth of knowledge outside of submissions,” he said.  

The aggregator GM concluded that the group relies on NextGen.Net’s ApplyOnline platform to cover off on “efficiencies and accuracy”, which he said was “a huge piece of work in itself”.

“We keep our platform open to allow brokers to be a little bit more fluid in how they collect the data, and the idea of them sending it to NextGen.Net is great for me because they effectively become the quality insurer and checker that allows our system to be efficient and accurate – so when it goes to the lender, the data is complete,” Mr Bednar said. 

“From a strategic partnership perspective, that’s powerful.” 

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