Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.

NAB offers loan relief in new disaster package

nab building logo nab building logo
Annie Kane 5 minute read

The major bank has offered to suspend loan repayments on mortgages and personal loans for customers impacted by the recent bushfires in South Australia, as part of a new relief package.

National Australia Bank has released a new disaster relief package for customers affected by the recent bushfires in Lucindale in South Australia.

More than 100 people from the town of Lucindale in the state’s south-east had been forced to evacuate their properties on Monday (11 January), as grass fires threatened the town.

The fire has since been contained, but it is estimated that around 17,000 hectares of land have so far been affected by the fires and several buildings have been lost, with SA Police adding that there have been “significant losses to livestock and fencing”.


The cause of the fire is yet to be determined.

NAB customers impacted by the bushfires will now be able to access a range of financial relief measures under a new disaster relief package, including the ability to suspend their home loan and personal loan repayments.

NAB also said that it will waive application fees and charges for these loan products, as well as for those wishing to withdraw term deposits early.

Impacted customers will also be able to access credit card relief.

The major bank said that it will also be supporting business banking customers by offering to restructure existing bank facilities.


Complimentary and confidential counselling will also be made available to fire victims under the new disaster relief package for Lucindale.

NAB business bank executive for southern SA, Judd Smith, said it has been a difficult time for the community of Lucindale.

“We know this has impacted a lot of people – we are here to help, and the number one priority is to stay safe,” Mr Smith said.

“We are here to support all NAB customers, employees and the wider community. Anyone who needs assistance or advice can contact us so we can discuss their circumstances and work out the best way to help.”

Customers who need help with their finances are being asked to visit their local branch, call the bank or its Assist helplines, or visit the disaster page of its website.

[Related: Mortgage industry among top bushfire appeal donors]

NAB offers loan relief in new disaster package
nab building logo
TheAdviser logo
nab building logo
Annie Kane

Annie Kane

Annie Kane is the editor of The Adviser and Mortgage Business.

As well as writing about the Australian broking industry, the mortgage market, financial regulation, fintechs and the wider lending landscape – Annie is also the host of the Elite Broker and In Focus podcasts and The Adviser Live webcasts. 

Email Annie at: This email address is being protected from spambots. You need JavaScript enabled to view it.



more from the adviser
regulation rules AFCA amends complaints rules following court case

The financial services ombudsman has changed its rules after the ...

meeting top view ta 62c1 Half of home owners wary of bank refinance advice

One in two borrowers does not believe banks always have their bes...

house sold Hot Property: The biggest property headlines from the week 18-22 January

Here’s the weekly round-up of the biggest news stories from acr...