Loan Market has announced the appointment of a former Vow Financial BDM to its Broker Success team.
Aggregation group Loan Market has appointed James Henderson to the role of broker success manager, effective immediately.
Mr Henderson joins Loan Market from Vow Financial, where he served as BDM NSW/ACT from June 2018 to September 2020.
The new Loan Market appointee will be responsible for supporting the aggregator’s broker network in NSW and the ACT.
Loan Market’s state director (NSW/ACT) Michael Karpathakis welcomed Mr Henderson to the group.
“James did an outstanding job in managing 150 brokers throughout the state in his previous role, so we’re very excited at what he’ll achieve being able to spend more time with our brokers,” Mr Karpathakis said.
“James will be responsible for delivering Loan Market’s promises to save brokers time, keep them safe, help them find and keep clients and grow their businesses.
“He’ll play an integral role in supporting our business owners and their teams to get BID-ready and incorporate growth strategies to seize the opportunities of a changing market.”
Mr Henderson's mother, Loan Market broker Liz Henderson, joined the group in 2014.
“Having seen his mother, Liz, forge a successful career in mortgage broking, James knows what brokers need from that first email in the morning to that last phone call at night,” Mr Karpathakis added.
Commenting on his appointment, Mr Henderson said: “I’ve always been impressed with how tech-focused Loan Market is.
“From the Online Fact Find to the Game Plan app, which presents product recommendations in a customer-friendly way, Loan Market’s tech makes the job of brokers so much easier, efficient and safe in compliance.
“That tech focus supports what the modern customer expects, especially amid COVID-19.”
Mr Henderson said brokers were optimistic about the future, adding that he expects the industry to capitalise on the uptick in demand for credit, particularly from refinancers and first home buyers.
“COVID-19 has allowed people to take stock and evaluate where they want to be. Workplace culture has changed and remote and flexible working has become a reality,” Mr Henderson said.
“Brokers are going to be pivotal in facilitating this next wave of borrowers who want a greater balance between lifestyle and work.”
[Related: Liberty appoints national sales manager]
Charbel Kadib is the news editor on The Adviser and Mortgage Business.
Before joining the team in 2017, Charbel completed internships with public relations agency Fifty Acres, and the Department of Communications and the Arts.
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