Newcastle Permanent has introduced a new process to enable verification of identity to be completed through a video call.
The building society has introduced the process to allow VOI to be completed where a broker is unable to meet face-to-face with a client.
The following steps need to be followed to complete the VOI process:
Identification requirements for face-to-face interviews remain unchanged.
Newcastle Permanent has joined various other lenders, who have adopted remote loan writing and VOI processes to accommodate the social distancing measures imposed due to the coronavirus pandemic.
Some lenders have chosen to keep the face-to-face VOI but said they would use “come to you” providers like ZipID and MaxID.
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Malavika Santhebennur is the features editor on the mortgages titles at Momentum Media.
Before joining the team in 2019, Malavika held roles with Money Management and Benchmark Media. She has been writing about financial services for the past six years.
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