Major bank appoints new head of broker

Ms Devine joined NAB in 2004 and was previously responsible for performance and operations of broker partnerships and led the transformation of the Podium CRM platform.

She will now take over the role of executive GM of broker from Anthony Waldron, who will now head up the consumer bank strategy, enablement and transformation team.

In her new role, Ms Devine will report to NAB chief customer officer, consumer banking, Mike Baird.

She commented: “I’m excited to lead a great team at a time of significant change for the industry and look forward to driving continued momentum in the business through the consistent support of our broker partners.

“NAB is committed to be the bank of choice for brokers, recognising the valuable role they play in helping Australians access credit and driving competition in the financial services sector.

“As an industry, we continue to make changes to ensure we are delivering the right outcomes for all customers, and I’m looking forward to continuing this critical work,” Ms Devine said.

Mr Waldron will retain his position as chairman of the Combined Industry Forum as he takes on his new role leading the consumer bank strategy, enablement and transformation team.

In his new position, he will reportedly drive the implementation of the broader consumer bank strategy across all channels.

He will continue to report to Mr Baird.

Commenting on his new role, Mr Waldron said: “I’m looking forward to take on this important role to drive great outcomes for customers no matter how they use our services. I also remain strongly committed to the broker industry and am delighted to continue in the position of chair of the Combined Industry Forum,” Mr Waldron said.

Ms Devine and Mr Waldron will both remain on the boards of NAB’s Advantedge business and credit licence BLSSA.

[Related: NAB bats for brokers in ASIC hearing]