A major survey of the lending space has launched, calling on brokers to assess the performance of Australia’s mortgage lenders in a bid to help them improve their service offering to the third-party channel.
Momentum Intelligence’s Third Party Lending Survey, an annual broker survey of home loan providers, has officially opened to the third-party channel today (20 February).
Following on from feedback from brokers, the survey has been refined this year to make it easier for mortgage brokers to contribute to this benchmark initiative.
The Third Party Lending Survey 2019 has therefore been refined to cover major lenders, non-major lenders and non-bank lenders in one survey (rather than in three separate surveys) and asks brokers to rate the performance of the lenders that they have worked with in the past year.
Performance is rated across three product metrics, five technology metrics and 10 support metrics. The metrics cover aspects such as product pricing and range, access to and ease in dealing/communicating with credit assessment staff, and turnaround times, among other things.
The results of the survey will be used to create the 2019 Third-Party Lending Report, a key diagnostic tool that is made available to lenders to help them reflect, review and improve on their service offerings to the third-party channel.
Key findings of the report will also be published in The Adviser magazine for brokers to see how the lenders performed.
The survey, which takes approximately nine minutes to complete, will run until 31 March 2019.
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