A non-bank lender has appointed its head of mortgage distribution as its new general manager.
Non-bank lender Australian First Mortgage (AFM) has announced that Troy McLachlan, who joined the lender as head of mortgage distribution in July 2018, has been appointed as AFM’s new general manager.
Reflecting on his appointment, Mr McLachlan said he aims to further develop the non-bank third-party relationships.
“When I first joined AFM my initial focus was to further strengthen the relationships with the aggregation partners and brokers and I believe we are well on our way to achieving that as we look to grow our sales team in the coming months,” he said.
Mr McLachlan continued: “It’s through our new and improved proprietary system and processes, [that] we can confidently fulfil our response times and also provide our brokers with a complete follow-up process, further assisting in the conversion of their scenarios.”
AFM noted that the new appointee would also be responsible for digital automation, data usage, analytics and technology upgrades as part of his strategy as general manager.
“I believe these improvements are beneficial not only for our operations in Australia but for our operations in Clark, Philippines as well.” Mr McLachlan said.
AFM stated that Mr McLachlan’s would also be charged with working with funders, brokers and aggregators to identify new opportunities and areas for training and development.
The bank also noted that it has broadened its product offering through the continued focus on near-prime, self-employed and specialist lending.
“If there’s a solution available for a broker’s scenario, it’s highly probable our scenario specialists will be able to provide the most competitive product options available.
Mr McLachlan concluded: “It’s through the benefit of not being owned by a bank, funder or aggregator that we can tailor our product and service offering to meet the growing needs of our brokers and customers, devoid of any conflict.”
Charbel Kadib is the news editor on The Adviser and Mortgage Business.
Before joining the team in 2017, Charbel completed internships with public relations agency Fifty Acres, and the Department of Communications and the Arts.
Improved broker services and the FHLDS have helped the Queensland...
Raine & Horne Group’s executive chairman has said that...
Brokers finished 2020 accounting for six out of every 10 home loa...