The mortgage broking franchise is currently on the search for its first chief digital officer following a leadership review.
Following the departure of Aussie Home Loans’ general manager of customer experience and technology, CEO James Symond said in a statement to The Adviser that the firm took the opportunity to review its executive team structure.
Aussie, the brokerage arm of the wealth group CFS Group that was spun off by the Commonwealth Bank of Australia earlier this year, subsequently began its search for its first chief digital officer to lead its technology operations and digital transformation teams.
The brokerage had revealed in July that it had been working behind the scenes to improve its broker proposition and is planning on investing almost $20 million to transform its technology, systems, processes and support structures.
Mr Symond said that the customer experience team now reports to chief customer officer David Smith, who oversees marketing and customer experience. He was previously Aussie’s general manager of strategy and product.
The broking franchise is also looking for a new creative agency after cutting ties with The Special Group, which brought back the “We’ll save you” slogan in a deal worth $25 million in 2016.
Aussie — which claimed that it had settled $18.1 billion in home loans in 2017–18 (up from $18 billion in FY2016–17), taking its loan to close to $65 billion — revealed in July plans to launch 10 more shopfronts in the first half of the current financial year, after opening a total of 14 last year.
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