Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.

Aussie searching for its first chief digital officer

interview applications ta interview applications ta
Reporter 4 minute read

The mortgage broking franchise is currently on the search for its first chief digital officer following a leadership review.

Following the departure of Aussie Home Loans’ general manager of customer experience and technology, CEO James Symond said in a statement to The Adviser that the firm took the opportunity to review its executive team structure.

Aussie, the brokerage arm of the wealth group CFS Group that was spun off by the Commonwealth Bank of Australia earlier this year, subsequently began its search for its first chief digital officer to lead its technology operations and digital transformation teams.

The brokerage had revealed in July that it had been working behind the scenes to improve its broker proposition and is planning on investing almost $20 million to transform its technology, systems, processes and support structures.


Mr Symond said that the customer experience team now reports to chief customer officer David Smith, who oversees marketing and customer experience. He was previously Aussie’s general manager of strategy and product.

The broking franchise is also looking for a new creative agency after cutting ties with The Special Group, which brought back the “We’ll save you” slogan in a deal worth $25 million in 2016.

Aussie — which claimed that it had settled $18.1 billion in home loans in 2017–18 (up from $18 billion in FY2016–17), taking its loan to close to $65 billion — revealed in July plans to launch 10 more shopfronts in the first half of the current financial year, after opening a total of 14 last year.

[Related: Aussie on recruitment drive following ‘incredibly solid’ FY18]

Aussie searching for its first chief digital officer
interview applications ta
TheAdviser logo

Are you a new-to-industry broker in the process of growing your business? Then there’s some great news: The Adviser’s New Broker Academy is back in 2021 and will provide you with essential insights into cutting-edge tools, strategies and processes to fast-track to success. Don’t miss your chance to attend. To secure your FREE place, visit newbroker.com.au now!


interview applications ta


more from the adviser
Renee Tocco

Breaking News

Prospa acquires brokerage

The SME lender has acquired a commercial finance brokerage and we...

Housing construction

Breaking News

Stamp duty, supply blocking housing affordability: REA

Reforming stamp duty, increasing housing supply and further exten...


Breaking News

First home buyers flee big cities

Analysis of broker-originated loans has shown that their first ho...