Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.

Award-winning brokerage eyes tech solutions

award trophy award trophy
James Mitchell 4 minute read

Even after a whirlwind year of regulatory challenges, one Melbourne-based brokerage believes that compliance isn’t the biggest change on the horizon for mortgage broking.

Over the years, The Australian Lending and Investment Centre (ALIC) has proven to be powerhouse in investment lending and produced some of the highest volume brokers in the industry. The Melbourne-based brokerage’s chief executive, Jason Back, told The Adviser why technology will play an increasingly important role in the industry.

“The biggest change for us is around technology,” Mr Back said. “That doesn’t mean technology is taking over; it’s about how we utilise tech to maximise efficiency.

“If you consider where a broker adds value, or where our industry as a whole adds value, it’s in human relationships and advice. It’s not by pushing paperwork around and it’s not by collating data. It’s in the advice piece.”


Mr Back said that all broking businesses need to look at how their processes allow them to maximise efficiency and spend more time talking to clients.

“That’s where the industry needs to start being an enabler. I think we are still struggling to find good technology that can be assimilated across the board that companies are happy to use,” the CEO said.

ALIC is also looking to turbocharge its recruitment program. Mr Back said that the ALIC training academy, which has produced young guns like award-winning broker Natasha Choice, is set for an overhaul.

“Our process takes around three to four years, which will get a broker up to writing around $50 million a year. We would like to cut that training time down to around two and a half or three years. That will be a big focus for us next year.”

[Related: 2017 saw landmark moment for broking, says brokerage head]


Award-winning brokerage eyes tech solutions
award trophy
TheAdviser logo

Are you a new-to-industry broker in the process of growing your business? Then there’s some great news: The Adviser’s New Broker Academy is back in 2021 and will provide you with essential insights into cutting-edge tools, strategies and processes to fast-track to success. Don’t miss your chance to attend. To secure your FREE place, visit newbroker.com.au now!

award trophy
James Mitchell

James Mitchell

James Mitchell has over eight years’ experience as a financial reporter and is the editor of Wealth and Wellness at Momentum Media.

He has a sound pedigree to cover the business of mortgages and the converging financial services sector having reported for leading finance titles InvestorDaily, InvestorWeekly, Accountants Daily, ifa, Mortgage Business, Residential Property Manager, Real Estate Business, SMSF Adviser, Smart Property Investment, and The Adviser.

He has also been published in The Daily Telegraph and contributed online to FST Media and Mergermarket, part of the Financial Times Group.

James holds a BA (Hons) in English Literature and an MA in Journalism.



more from the adviser
handshake 2

Breaking News

Former Westpac head of third party to lead BOQ business bank

The non-major bank has announced the appointment of a former West...


Breaking News

Climate change threatens property values: RBA

A number of regions could see a material decline in housing price...

empty wallet

Breaking News

22% of investors say they’re unable to refinance

A fifth of investors are unable to refinance at an amount they w...