A new branch of Nectar Mortgages has opened in Canberra, headed up by two former franchise owners of LJ Hooker Home Loans.
Scott Cameron and Warren Urquhart, both former franchisees of LJ Hooker Home Loans, have rebranded their operation in the Australian Capital Territory under the Nectar brand.
The team of seven brokers and three support staff aims to deliver “new service benchmarks in mortgage broking”, and offers residential, commercial and personal loans as well as asset finance.
Nectar CEO Paul Newell commented: “Scott and Warren bring a wealth of knowledge with them to the Nectar team.
“They have built their businesses through the strong relationships that they have fostered with real estate agents over the years.”
Speaking to The Adviser after the announcement, Mr Cameron said: “We transferred over to the Nectar branding in April 2017 and have been building the business in Tuggeranong.
“The great thing about Nectar is that they really care about their clients. They get surveys and are really customer-centric to ensure that the experience they get is high."
Mr Cameron added that he believes the brand offers consumers “more than just a loan” — it offers “great customer service”.
According to the broker, the customer relationship management system is particularly of note, as it contacts the clients automatically at key anniversaries and at different stages through the home loan process.
“That extra service just enables us to focus on what we need to, and takes that administration element out of our hands while driving the clients back to us.”
Likewise, Mr Urquhart said that “after 17 years in writing home loans, Nectar is a real breath of fresh air”, and he is particularly welcoming the support and materials available to brokers.
Mr Cameron added that the team is looking to expand, commenting: “Nectar presents an opportunity for both developing and experienced brokers to break through to the next level.”
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