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Insurer boosts broker support team

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Staff Reporter 4 minute read

Liberty Financial’s insurance arm, LFI Group, has expanded both its sales and operations teams to help manage increased broker demand for insurance products.

Paul Concannon, Liberty Financial’s former manager for residential operations, has become the manager for LFI Group, while commercial and residential business development manager (BDM) Grant Smith has been appointed as LFI Group’s BDM for Victoria and Tasmania.

Speaking about his new role, Mr Concannon said: “Current market conditions are seeing more brokers looking for additional ways to provide added value to their customers and diversify their businesses, so we’ve been busy at LFI.

“We’ve seen significant broker interest in our mortgage protection offering for residential mortgages, as well as our loan protection and vehicle equity insurance for motor loans.


“By adding more support to the team, we’re giving ourselves the numbers to process the many calls and requests that are coming in from brokers every day.”

LFI national sales manager Kevin Arkell added: “We’re really excited to have Paul and Grant join our team. With Paul leading the operations team and Grant out on the road meeting with brokers, we’re well placed to continue the strong growth we’ve been experiencing in the last 12 months.”

LFI Group has revealed that it is still recruiting for additional BDM roles across other parts of the country in order to “have an even bigger team helping brokers understand and utilise the benefits of our insurance offering”.

Mr Arkell concluded: “More exciting updates are expected to follow as we continue to expand our teams, update our products and invest in an improved broker and customer experience.”

[Related: The right policy]


Insurer boosts broker support team
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