Brokers accounted for more than $3.9 billion in sales in FY17, according to ME’s full-year financial results released on 14 September.
ME’s general manager of broker sales, Lino Pelaccia, said that demand from brokers has continued to stay strong due to consistently competitive home loan rates and consistently high levels of service.
Mr Pelaccia said: “During the year, ME made improvements to its home valuation processes to assist in the faster processing of applications, while broker services benefited from an increase in broker staff, including BDM, state-based relationship managers for new-to-bank brokers, a credit quality hotline, and a newly introduced sales loan support team to help improve conversions and ensure customers settle on time.
“ME also improved its home loan pricing structure during the year, providing additional tiers so the bank remained competitive across more market segments.”
Mr Pelaccia said that FY17 was ME’s biggest year to date and the bank remains on track to grow in FY18.