Powered by MOMENTUM MEDIA
Powered by MOMENTUM MEDIA
SUBSCRIBE TO OUR NEWSLETTER SIGN UP
Powered by MOMENTUM MEDIA

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.

Heritage Bank centralises broker loan processing to Queensland

heritagebank

heritagebank
Reporter 1 minute read

Australia’s largest customer-owned bank will close its processing offices in NSW and Victoria at the end of this month as it ‘centralises’ processing to its Brisbane office.

Heritage Bank announced this week that it would be bringing all its broker loan processing activities to its Queensland office in a bid to “deliver a better overall service to [its] broker partners, wherever they are located”.

A new Heritage Bank Broker Service Line will also be launched to help brokers access information “quickly and accurately”.

In a broker note, Heritage’s head of broker distribution, Michael Trencher, said that while the move will see the NSW and Vic processing offices close at the end of July, these states “remain extremely important” to delivering the bank’s strategy for continued lending growth.

Mr Trencher commented: “Heritage remains absolutely committed to our national broker network… Our national presence is a key element of our service offering, and that will not change.

“We believe that centralising our processing function into one office will enable us to deliver a better overall service to our broker partners, wherever they are located. We will have a team of dedicated, expert processing staff located under the one roof, with capacity to scale up and handle workloads from right across the country, as needed.”

Mr Trencher added: “We are committed to ensuring that this transition will have no impact on the high-quality service we pride ourselves on providing, and have engaged all available resources to ensure we continue to exceed all expectations.”

[Related: Heritage launches fund for police officer killed on duty]

Advertisement
Advertisement

PROMOTED FEATURES


Heritage Bank centralises broker loan processing to Queensland
heritagebank
TheAdviser logo
heritagebank

 

more from the adviser
parliament Responsible lending laws to be scrapped

The federal government has revealed that it will move to overhaul...

Plenti team ta Plenti lists on the ASX

The non-bank lender has commenced trading on the ASX after succes...

fight boxing gloves Brokers maintain low level of AFCA complaints

Over 7,000 complaints relating to home loans were lodged with AFC...

FROM THE WEB