Powered by MOMENTUM MEDIA
SUBSCRIBE TO OUR NEWSLETTER SIGN UP
Powered by MOMENTUM MEDIA

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.

Heritage Bank centralises broker loan processing to Queensland

heritagebank  heritagebank
Reporter 4 minute read

Australia’s largest customer-owned bank will close its processing offices in NSW and Victoria at the end of this month as it ‘centralises’ processing to its Brisbane office.

Heritage Bank announced this week that it would be bringing all its broker loan processing activities to its Queensland office in a bid to “deliver a better overall service to [its] broker partners, wherever they are located”.

A new Heritage Bank Broker Service Line will also be launched to help brokers access information “quickly and accurately”.

In a broker note, Heritage’s head of broker distribution, Michael Trencher, said that while the move will see the NSW and Vic processing offices close at the end of July, these states “remain extremely important” to delivering the bank’s strategy for continued lending growth.

Advertisement
Advertisement

Mr Trencher commented: “Heritage remains absolutely committed to our national broker network… Our national presence is a key element of our service offering, and that will not change.

“We believe that centralising our processing function into one office will enable us to deliver a better overall service to our broker partners, wherever they are located. We will have a team of dedicated, expert processing staff located under the one roof, with capacity to scale up and handle workloads from right across the country, as needed.”

Mr Trencher added: “We are committed to ensuring that this transition will have no impact on the high-quality service we pride ourselves on providing, and have engaged all available resources to ensure we continue to exceed all expectations.”

[Related: Heritage launches fund for police officer killed on duty]

Heritage Bank centralises broker loan processing to Queensland
heritagebank
TheAdviser logo

Are you a new-to-industry broker in the process of growing your business? Then there’s some great news: The Adviser’s New Broker Academy is back in 2021 and will provide you with essential insights into cutting-edge tools, strategies and processes to fast-track to success. Don’t miss your chance to attend. To secure your FREE place, visit newbroker.com.au now!

PROMOTED CONTENT


heritagebank

 

more from the adviser
Greater Bank Newcastle Perm merger

Breaking News

Bank CEO pledges to maintain broker offering following merger

The CEO of Newcastle Permanent has said the lender will continue ...

Money jar

Breaking News

bcu launches $5k cashback offer

The customer-owned bank has released a cashback offer for new and...

RBA

Breaking News

RBA makes cash rate call as lockdown drags on

The central bank has delivered its rate decision for August as th...