Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.

Major aggregator reflects on 2016 milestones

choicelogo white choicelogo white
James Mitchell 4 minute read

The CEO of one of Australia’s largest mortgage aggregators looks back on a successful year that saw the group surpass a $50bn milestone.

Choice Aggregation Services managed to round ofF the 2016 financial year with a loan book worth $58 billion, making the NAB-owned group a significant player in the residential mortgage market.

Meanwhile, Choice CEO Stephen Moore explains that the group also hit a new milestone in settlements.

“We've now written $1.6 billion per month in settlements,” Mr Moore said. “To give you some context, we reached a billion dollars per month in settlements two years ago. There's very strong growth coming through.”


The group has also seen a significant increase in broker numbers, up by more than 25 per cent on 2015.

“We're now over 1,400 brokers, with 300 brokers, in fact 310 brokers, joining Choice in 2016,” Mr Moore said.

“From my point of view, probably the most pleasing thing about 2016 for us is the Choice member feedback. Choice members are telling us that they're really satisfied with the support that we provide,” he said.

One of the key benchmarks that's used in the industry is the net promoter score, or NPS.

In 2016 Choice achieved an NPS score of +27.


“That's a fantastic result, and it means that members are really valuing the support that we provide. That's probably the most pleasing thing for us,” Mr Moore concluded.

[Related: Aggregator sees 27% rise in broker numbers]

Major aggregator reflects on 2016 milestones
choicelogo white
TheAdviser logo

Are you a new-to-industry broker in the process of growing your business? Then there’s some great news: The Adviser’s New Broker Academy is back in 2021 and will provide you with essential insights into cutting-edge tools, strategies and processes to fast-track to success. Don’t miss your chance to attend. To secure your FREE place, visit newbroker.com.au now!

choicelogo white
James Mitchell

James Mitchell

James Mitchell has over eight years’ experience as a financial reporter and is the editor of Wealth and Wellness at Momentum Media.

He has a sound pedigree to cover the business of mortgages and the converging financial services sector having reported for leading finance titles InvestorDaily, InvestorWeekly, Accountants Daily, ifa, Mortgage Business, Residential Property Manager, Real Estate Business, SMSF Adviser, Smart Property Investment, and The Adviser.

He has also been published in The Daily Telegraph and contributed online to FST Media and Mergermarket, part of the Financial Times Group.

James holds a BA (Hons) in English Literature and an MA in Journalism.



more from the adviser
AFG office AFG-Connective merger unlikely to complete

The aggregator has flagged that delays from the courts in deliver...

money grants Fintech calls for SME Recovery Loan Scheme extension

The non-bank lender is calling on government to extend its SME Re...

boardroom BOQ reshuffles board following ME Bank acquisition

Following the completion of its acquisition of ME Bank, BOQ Group...