Powered by MOMENTUM MEDIA
SUBSCRIBE TO OUR NEWSLETTER SIGN UP
Powered by MOMENTUM MEDIA

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.

NAB strives for ‘next level’ in mortgage settlements

stevekane  x stevekane  x
Huntley Mitchell & Adam Zuchetti 4 minute read

Brokers will soon notice changes to the mortgage settlement process at NAB, as it focuses on the “fulfilment” of its service offering for brokers and clients beyond the actual credit decision.

Steve Kane, general manager at NAB Broker, told The Adviser that the bank is working to enhance its service provision and streamline the property transaction process for everyone involved.

“It's around fulfilment, it's around how we settle the transaction, how that whole process works to ensure that the broker and the broker's customer gets the best possible service,” Mr Kane said.

As revealed last week by The Adviser's sister title Mortgage Business, NAB Broker has signed a deal with SAI Global to employ its popular Settlement Room program.

Advertisement
Advertisement

The virtual settlement platform was launched in late 2014 to improve the efficiency of the property settlement process, and in less than 12 months has already facilitated in excess of $15 billion in transactions.

“We have reviewed, over time, our relationships and we feel that SAI Global is going to be able to take us to the next level in the way we provide those services. That's often what's called the back-office, where it's really around the fulfilment process, posted credit approval, documentation and settlement to make sure that is as smooth as possible,” Mr Kane said.

He added that accuracy and efficiency are a key part of this service provision.

“We set ourselves benchmarks around making sure we don't miss settlements, that documentation is accurate and that the process around that enables us to offer better service to the broker's customers, so it will enable better service for brokers and their customers.”

Benjamin Balk, SAI Global’s general manager of product and marketing for property, said the deal with NAB Broker will help the group expand beyond its core range of services to financial institutions.

PROMOTED CONTENT


“We see further opportunities in both property and financial services where our capability and operational excellence can be applied to other adjacent areas, which we’ll look to apply in 2015-16,” Mr Balk said.

[Related: Brokers to benefit from new alliance]

NAB strives for ‘next level’ in mortgage settlements
stevekane  x
TheAdviser logo

If you’re feeling overworked and overwhelmed in this fast-paced mortgage market, it’s time to make some changes, and the Business Accelerator Program can help! Tickets are on sale now. Work smarter, not harder, this year.

stevekane  x

 

more from the adviser
Greater Bank Newcastle Perm merger

Breaking News

Bank CEO pledges to maintain broker offering following merger

The CEO of Newcastle Permanent has said the lender will continue ...

Money jar

Breaking News

bcu launches $5k cashback offer

The customer-owned bank has released a cashback offer for new and...

RBA

Breaking News

RBA makes cash rate call as lockdown drags on

The central bank has delivered its rate decision for August as th...