In a bid to increase competition in the mortgage market, State Custodians Mortgage Company (SCMC) has launched a new website with enhanced interactivity and approval processes that is said to challenge the turnaround times of the majors.
SCMC director Heidi Armstrong said the new site will provide borrowers with much more consumer-focused information to ensure they are selecting the right home loan.
“We’ve incorporated live chat and a qualifier form to assist customers in getting a “rapid response” indication as to whether we think we can help with a loan,” Ms Armstrong said.
“But we haven’t sacrificed personal service for speed and simplicity. Whether customers use the live chat, qualifier form, email or simply phone us up – it will be an experienced credit assessor who responds.”
“We understand that you like the speed and ease of online transactions but you still appreciate a personal touch. And we think you deserve a mortgage company you can trust to protect your interest.”
Along with the updated website, SCMC has also joined facebook and Twitter so that borrowers can keep up to date on any changes or movements in the mortgage market.
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