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Bank of Melbourne’s Sandy Lutersz claims ongoing education and harnessing new technology led her to be named Best Lender BDM of a bank at The Adviser's Better Business Awards in Melbourne.
Speaking to The Adviser about her win, Ms Lutersz said the Bank of Melbourne has made plenty of service level improvements and continues to strive to make things better for brokers.
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“We take into consideration a lot of feedback from brokers,” she said. “Our team works really hard and we have realigned portfolios to suit the right BDMs.”
Ms Lutersz joined Bank of Melbourne three years ago after the Westpac-owned lender rebranded.
Since then, the bank has seen a significant increase in volumes, something Ms Lutersz believes comes down to how well the Bank of Melbourne has been received by the city.
“St George is massive in NSW and Bank of Melbourne works really well here,” she said.
Continuous education has been a critical part of her journey and Ms Lutersz said that in addition to knowledge of product and policy, Bank of Melbourne BDMs are educated on small business and what makes a broker business run.
Technology has also been a competitive advantage.
“You get your biggest win by building relationships and the way to do that is to have face-to-face appointments,” Ms Lutersz said.
“We are ahead of the game on technology. The bank has made a lot of investments to make sure we are accessible when we are on the road.”
The Better Business Awards are part of The Adviser’s Better Business Summit, which will visit Sydney today, Brisbane on 12 March and wrap up in Perth on 19 March.
[Related: Victoria's best mortgage professionals recognised]
