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Industry to tackle servicing levels

Staff Reporter 1 minute read

Brokers can expect a collaborative effort between lenders and aggregation groups to deliver improved service levels, an MFAA hosted meeting has indicated.

Yesterday’s widely anticipated industry meeting between aggregation groups and lenders addressed a range of pressing industry issues including the blow out in bank servicing levels – which has impacted brokers significantly in recent months.

Mortgage Business understands major bank and non-bank lenders were in attendance along with somewhere in the region of 10 aggregation groups.

A number of leading mortgage managers were also present.

Brendan O’Donnell, CEO of Choice Aggregation Services, told Mortgage Business he was “very happy” with the day’s session and expressed assurance that brokers would see positive outcomes as a result.

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“It was a very robust, frank and honest discussion about current issues,” he said.

“And I am confident, as a collective base of lenders and aggregation groups, key actions will be taken to make it easier for brokers to engage with their customers.”

 

Industry to tackle servicing levels
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