Mark Woolnough

AUTHOR | No. of articles: 6

Mark joined ING DIRECT in 2000 as a relationship manager where his passion for service quickly led him to a senior leadership position. Mark held the roles of head of direct mortgages, NSW state manager for brokers and head of partnerships for brokers before being appointed head of broker distribution in 2011 and more recently as head of third-party distribution in October 2012. Mark brings a true sense of energy and drive to the team, focusing on developing the skills of his team and strengthening their rapport with brokers and planners. Mark’s ultimate objective is to ensure ING DIRECT remains the market leader in all areas of third-party service delivery.

Send me a message

Digitalisation and remuneration challenges to dominate 2016 mortgage landscape

We may be coming off the high of the festive season, but the rapidly evolving mortgage landscape indicates we don’t have the luxury of ‘easing into' the new year.

TECH • Wed, 03 Feb 2016

The evolution revolution

There has probably never been a more urgent need for brokers to evolve their service proposition than at present.

SALES & MARKETING • Thu, 08 Jan 2015

How staff engagement can drive your business

Building a sustainable business is at the forefront of many a broker’s list of priorities, and understandably so. In the midst of a fast-changing industry, staying ahead ...

GROWTH • Mon, 01 Sep 2014

Succession planning – 4 tips for recruiting the next generation

As well as being a good way to keep up to date with the latest industry trends, I always find third-party education events to be a useful way to catch up with brokers ...

GROWTH • Thu, 29 May 2014

The digital native 'Adviser'- what the next generation of broker will look like

Do your customers view you as a professional adviser or as a means to get a good deal on a mortgage? If you haven’t pondered this question yet then maybe now is the time ...

BROKER • Mon, 24 Mar 2014

A tailored approach for long-term success

The latest ING DIRECT Financial Wellbeing Index (Q4, 2013) shows that 1 in 5 people are serious about improving their financial position in 2014, yet conversely only 1 in ...

SALES & MARKETING • Thu, 30 Jan 2014

Browse other authors:

Mark Woolnough

GET IN TOUCH WITH THE AUTHOR