Powered by MOMENTUM MEDIA
the adviser logo
Aggregator

Aggregation boss offers advice for brokers in a changing market

by Lucy Dean2 minute read
Anja Pannek

Brokers need to keep customers "front and centre" in order to navigate the “dynamic and challenging” landscape created by increasing regulatory intervention, according to a major aggregator.

At its Digital PD Day, held on 14 June, PLAN Australia said brokers should focus on customer service and productivity to manage regulatory changes.

To continue reading the rest of this article, create a free account
Already have an account? Sign in

Anja Pannek, PLAN Australia CEO said at the event: “The key thing we need to keep top of mind is that customers should remain front and centre. Mortgage brokers play a critically important part in helping customers through some very challenging and tough decisions.”

Speaking on the ASIC review into broker remuneration released in May and the Retail Banking Remuneration Review by Stephen Sedgwick AO, released in April, Ms Pannek said that change was inevitable.

Both reports suggested ‘soft dollar’ payments and volume-based incentives be scrapped.

However, Ms Pannek added: “One thing I am very passionate about is that we maintain competition and a very viable and healthy broker market, as this will lead to the best outcomes for consumers.”

The Digital PD Day featured panellists from AMP, Buyer's Choice and Pepper Money as well as sessions on investment lending, how PLAN Australia’s technology platform, Podium can be used by brokers to improve business processes and how brokers can assist first home buyers.

PLAN Australia is set to exceed $65 billion in total lending across the residential and commercial sectors in the 2017 financial year, according to Ms Pannek.

Aggregation boss offers advice for brokers in a changing market
anja pannek
TheAdviser logo
anja pannek

JOIN THE DISCUSSION

You need to be a member to post comments. Register for free today

MORE FROM THE ADVISER

mark lewis fast ta llosc4

In Memoriam: Mark Lewis, 1963–2022

Mark Lewis passed away on Saturday (13 August). Mr Lewis was a well-known identity in the third-party broker...

READ MORE
anthony waldron mortgage choice ta ithtxm

Broker expertise key for securing right loan: Mortgage Choice

The data, which is derived from a June survey of 1,002 broker customers and conducted by Honeycomb Strategy,...

READ MORE
Mark Bouris new ifa

Brokers need to focus on the ‘value-add’: Mark Bouris

With competition among brokers increasing as the number of brokers rises – coupled with the fact that fewer...

READ MORE
magazine
Read the latest issue of The Adviser magazine!
The Adviser is the number one magazine for Australia's finance and mortgage brokers. The publications delivers news, analysis, business intelligence, sales and marketing strategies, research and key target reports to an audience of professional mortgage and finance brokers
Read more