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Non-bank lender Brighten has partnered with MSA National to use the legal services firm’s solutions to speed up settlements and improve turnaround times.
The new partnership will see part of Brighten’s loan portfolio employ the settlement solutions of mortgage law specialists MSA National in a bid to make the settlement process quicker and simpler for brokers, from document issuance through to post-settlement.
The technology stack that brokers can access now includes DigiDocs for paperless documentation retrieval, the LoanTrak broker portal for visibility on file progress, and remote verification of identity tech IDyou.
Borrowers can also access personalised instructional videos via MyVideo (which can help customers understand the loan journey and navigate their way through the settlement process) and track their loan journey and speak to their broker via the OnTrak customer portal.
Brighten CEO Jason Azzopardi said the partnership reflects the lender’s focus on using technology to deliver better broker and customer experiences.
“We’re focused on making the lending experience faster and more frictionless for brokers and borrowers,” Azzopardi commented.
“We know how important it is to be easy to deal with and to help borrowers move quickly to secure their dream home. Removing pain points from the settlement process is a key part of that, and our partnership with MSA has delivered.
“It’s now simpler for brokers and borrowers to sign documents, track progress, and manage outstanding requirements. This is another important milestone in our journey to become the non-bank lender of choice for brokers.”
MSA National managing director and CEO Sam Makhoul added: “The team at MSA are proud of what we have achieved for Brighten.
“The customer is at the heart of every touch point we design for and every solution we develop. We look forward to helping their broker network deliver a faster, more modern lending experience.”
The partnership marks Brighten’s latest investment in technology. In November, it integrated NextGen’s ApplyOnline platform into its technology stack and rolled out a new, cloud-based broker portal the month prior.
The announcement follows Brighten’s recent expansion, having partnered with aggregation group Connective to fund a new white label loan, Connective Horizons.
The partnership between Brighten and MSA National continues the growing popularity of MSA National’s products in the non-bank lending space.
Last month, MSA National partnered with customer-owned banking group P&N Group to streamline home loan fulfilment.
[Related: Connective and Brighten launch new white label product]
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