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Non-major cuts turnaround times, strengthens support staff

by Staff Reporter12 minute read
The Adviser

Jessica Darnbrough

In a bid to represent itself as the non-major of choice for brokers, St George has not only bolstered its support team, but worked diligently on cutting its turnaround times.

At the lender’s Sydney roadshow yesterday, St George’s general manager, mortgage broking Clive Kirkpatrick said the bank had introduced several key initiatives over the past 6 months and told brokers what they could expect going forward with regard to pricing, service and innovation.

In addition, St George’s executive manager, broker mortgage services Tim Graham said the lender had effectively cut its turnaround times in half over the last few months.


“We have put on more staff to cope with the increased business. They are not a part time solution, they are here to stay to ensure we can get deals to unconditional in the shortest period of time,” he said.

According to Mr Graham, the lender’s time to unconditional currently sits around the four day mark – significantly lower than the eight days it had blown out to just a few short months ago.

In addition, brokers who call through to Mortgage Central are now being left on hold for less than one minute – down from four or five minutes a few months ago.

“We have learnt our lessons from the past and are committed to not making the same mistakes again. We have bolstered our team and will continue to put on staff when and if required,” he said.

Just this week, St George appointed Sandi Sims (nee Latham) as State Manager, NSW.

Ms Sims is well known across the industry having held various senior management roles in the mortgage and finance industry over the past 10 years.

Speaking about her appointment, Clive Kirkpatrick said Ms Sims would be a real asset to the team.

“We’re really pleased to have Sandi on board, her extensive experience in the broking industry and exceptional local knowledge makes her an exciting addition to the team,” he said.

“Sandi will lead our team of nine business development managers to ensure that we’re committed to knowing and supporting our broker partners like no one else, to understanding what they need now, and where they want to take their business.”

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