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Jessica Darnbrough
National Mortgage Company has launched a new division that aims to support mortgage managers through empowering their back end support and loan servicing.
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The new division, Independent Mortgage Managers (IMM), will offer on-balance sheet bank funding to accredited mortgage managers plus take control of most of the hands on loan servicing.
"Mortgage managers have been an important part of the development of the non-bank sector. IMM not only offers mortgage managers access to a full product suite, it provides service up to and beyond settlement,” National Mortgage Company chief executive Angelo Malizis said.
“IMM is about ‘empowered buying’. As a collective we have negotiated low-cost funding from ING DIRECT and Adelaide Bank. The loans are fully serviced both pre and post settlement by NMC. We strongly believe that the industry needs to remain consumer focused. The reputation of mortgage managers has been built on this ability to consistently provide this focus on the consumer and IMM has been built to support this.”
Mr Malizis told The Adviser that IMM will allow the mortgage manager to focus on the important initial customer interaction to ensure that the borrower’s financing needs and objectives are satisfied, whilst having the confidence in knowing that the loan processing is backed by NMC’s industry leading service levels, consistent credit decisions and customer friendly support processes throughout pre and post settlement.
“We have built an advanced and scalable loan processing platform which combines an efficient paperless environment (including a fast online lodgement and tracking process) with advanced workflow management technology. Loan applications always get processed within agreed service levels (full assessment within 12 hours).”
