the adviser logo

Banks ‘on notice’ over SME loans

by James Mitchell13 minute read
Banks ‘on notice’ over SME loans

A damning new report commissioned by the Turnbull government has found that loan arrangements between banks and small businesses put borrowers at a “distinct disadvantage”.

An inquiry into small business loans by the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Kate Carnell has found the big four banks consistently engage in practices that have caused significant harm to some small business customers.

Ms Carnell said that “change is overdue” and that “the banks are on notice”, with the inquiry making 15 recommendations, including a revision of the Code of Banking Practice.

The inquiry was commissioned by the federal government on 31 August 2016 to examine a selection of the most egregious cases that were presented to the parliamentary joint committee on corporations and financial services inquiry into the ‘impairment of customer loans’.


The ASBFEO inquiry – completed in just over three months – investigated the circumstances surrounding a number of cases of alleged small business mistreatment by the banks, and concluded loan contract arrangements between banks and small businesses “put the borrower at a distinct disadvantage”.

“Fundamentally, what we’ve found is that small businesses who take out a loan, do so under the impression that if they keep up their payments, they will stay out of trouble. The reality is that this is not the case; that the clauses contained in standard small business loan contracts give banks an inordinate level of power over the borrower, who has zero ability to do anything about it,” Ms Carnell said.

“Basically, the terms in these contracts allow the bank to take action to protect itself from financial risk, by inflicting added demands on the borrower,” she said.

“For example, banks may conduct a new valuation on the assets securing the loan. Now if the value is found to have fallen, the borrower faces significantly increased – and potentially unmanageable – loan costs. Banks also have the power to unexpectedly call in the loan, and demand repayment in an unrealistic time frame.”

What ends up happening, Ms Carnell explained, is that through no fault of their own, small businesses could quickly find themselves in default, even though they’ve made each loan payment, on time, every time.

“The banks argue that they don’t use these contract clauses, however our inquiry found this is simply not true; that banks do in fact utilise these clauses, much to the surprise and heartbreak of their small business borrowers,” she said.

Ms Carnell said the ASBFEO report outlines recommendations that can be implemented – many in a short time frame – to help alleviate the vulnerability of small business borrowers when entering contracts, while not impacting on the financial viability of the banks.

“The cases we examined during our inquiry highlighted the glaring need to ensure small business bank customers are provided with simple standard contracts that are written in plain English and that get rid of the clauses giving banks all the power,” Ms Carnell said.

“It’s also clear from the cases we looked at, that current thresholds governing small business external dispute resolution are insufficient, so we will certainly support work in establishing a mechanism to provide timely and affordable access to justice for cash-strapped small businesses,” she said.

Ms Carnell said the ASBFEO will publish six monthly scorecards on the progress banks are making in response to the recommendations contained in the ASBFEO report.

“Since the GFC there have been 17 inquiries and reviews that have produced more than 40 recommendations over the years, relating to the small business sector. Despite this, the banks have consistently failed to implement changes to address persistent problems,” Ms Carnell said.

“Frankly, the banks take ‘kicking the can down the road’ to new levels. This is no longer acceptable and I’m determined the recommendations we’ve made are adopted as quickly as possible. This report is a living document; it’s only the beginning of our work in this area,” she said.

Ms Carnell said she hopes that as industry leaders, the four major banks will seize the opportunity to be exemplars for change, saying the ASBFEO has already secured varying levels of in–principle support from the banks on a range of issues.

“While there’s certainly a lot of work to be done, it’s important to give credit where it’s due, with the big four banks committing – albeit to varying degrees – to make changes in a number of problem areas identified during our inquiry process,” Ms Carnell said.


• Strengthen the Australian Bankers’ Association’s six-point plan;
• Code of Banking Practice be revised to include a specific small business section, with the Code to be approved and administered by ASIC;
• No defaults on loans below $5 million where a small business has made payments and acted lawfully;
• A minimum 30-business day notice period for potential breach of contract conditions;
• A minimum 90-business day notice period for bank rollover decisions for loans below $5 million (longer for rural properties and complex businesses);
• Banks required to provide a one-page summary of loan default triggers;
• Banks to put in place a new and clearly written small business standard form contract;
• Borrowers be provided with a choice of valuer, vauler instructions and valuation report;
• Borrowers be provided a copy of instructions given to investigating accountants and the subsequent report;
• Banks to eliminate perceived conflict of interest when investigating accountants appointed as receivers;
• An industry-funded one-stop external dispute resolution body, with a unit dedicated to resolving small business disputes regarding credit facilities of up to $5 million;
• Bank customer advocates be made available to consider small business complaints;
• External disputes resolution schemes be extended to include disputes with third parties appointed by the bank and to borrowers who have undertaken farm debt mediation.
• A national approach to farm debt mediation;
• ASIC to establish a Small Business Commissioner.

[Related: New broker offering targets 'underserved' SMEs]


James Mitchell


James Mitchell has over eight years’ experience as a financial reporter and is the editor of Wealth and Wellness at Momentum Media.

He has a sound pedigree to cover the business of mortgages and the converging financial services sector having reported for leading finance titles InvestorDaily, InvestorWeekly, Accountants Daily, ifa, Mortgage Business, Residential Property Manager, Real Estate Business, SMSF Adviser, Smart Property Investment, and The Adviser.

He has also been published in The Daily Telegraph and contributed online to FST Media and Mergermarket, part of the Financial Times Group.

James holds a BA (Hons) in English Literature and an MA in Journalism.


Read the latest issue of The Adviser magazine!
The Adviser is the number one magazine for Australia's finance and mortgage brokers. The publications delivers news, analysis, business intelligence, sales and marketing strategies, research and key target reports to an audience of professional mortgage and finance brokers
Read more