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NAB chief Cameron Clyne has conceded the big banks are perceived to be profiteering from the credit crisis and has pledged to work hard to improve the public opinion of his bank.
Speaking at a business luncheon in Melbourne yesterday, Mr Clyne said there were many issues where “people think the banks can be bastards, and the challenge I am setting for the NAB is to lift our game”, The Australian Financial Review reported.
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As part of a strategy to improve public perceptions Mr Clyne, said the bank would be more transparent in how it sets its interest rates, upfront fees and other charges.
