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Better Business Awards 2021: The Winners

better business awards better business awards
Annie Kane 8 minute read

Between May and July, The Adviser toured the country for the Better Business Summit and Better Business Awards roadshow, partnered by NAB. We showcase the winners of the Better Business Awards 2021 that have been announced so far – the outstanding brokers, BDMs and support staff that are raising the bar for the broking industry

After a long and hard 12 months, The Adviser’s eighth annual Better Business Summit and Better Business Awards, run in partnership with NAB, travelled to four states over May and July.

It was a whirlwind roadshow, and The Adviser team was thrilled to be able to work with our partners to bring together and unite brokers in the different states and deliver networking, insights and support to so many who had been separated for so long (even if we couldn’t always be there in person!). 

While the Sydney event is yet to take place (being delayed by the latest round of lockdowns), the 2021 event has been an amazing opportunity to connect and network with so many, after so long.


Manifesting the theme of the 2021 event, ‘Better Connected’, in total nearly 3,000 guests attended Better Business 2021 to catch up with peers, engage in deep learnings, and connect with one another at the summit, and recognise and celebrate the achievements in the field after a hard year, at the awards.

Better Business Summit

Over the course of the day conference, brokers heard inspiring stories of resilience and fortitude – with keynote speakers Saroo Brierley telling his incredible and moving story of reconnecting with his biological family in India (on which the movie Lion is based), and Thankyou founder Daniel Flynn demonstrating how perseverance and passion can effect change and turn the business-as-usual model on its head.

As well as providing inspirational and thought-leadership content, the summit was packed with professional development content.

The Adviser and Momentum Intelligence unpacked the findings of the 2021 Consumer Access to Mortgages survey (see page 34 for more). Following the aftermath of COVID, the report explored the voices of over a thousand Australian borrowers to reveal the latest consumer sentiments towards both the third-party and proprietary channels – including the impact of turnaround times on customer satisfaction.


Stewart Bell, business coach and founder of Audere Coaching & Consulting, provided quickfire tips on what brokers can do to drive efficiencies under time pressures and master their workflow, while broker referral partners (real estate agents, buyer’s agents and accountants) unpacked the key trends they’ve been seeing in the home buying journey, and what they most want from their brokers to maximise strategic partnerships.

Local elite brokers also uncovered how they got to where they are now, their tips for success and what they think of the current market. If you missed them, you can tune in to some of these sessions via the Elite Broker podcast, recorded live at the event.

Given the importance and connection between one’s own wellness and business performance, the Better Business Summit 2021 heard from performance and wellness coaches to unveil techniques that can help brokers be at the top of their game. Whether it was working on wellbeing so that brokers can ensure they can outperform competition, engaging their intuition to better connect with clients and staff, or detoxing their day for improved work/life balance and increased professional performance, there was something for everyone.

In the evening, the top brokers, business development managers and loan administrators from across the two states were celebrated for their hard work and dedication to supporting their clients during the COVID-19 pandemic.

In the following pages, we outline the winners of the Better Business Awards 2021 (excluding NSW, yet to take place):

Better Business Awards Winners QLD

Better Business Award Winners WA

Better Business Award Winners SA/NT

Better Business Award Winners Vic/Tas

Congratulations to all of the winners! 

A word from NAB

NAB is pleased to have once again been the principal partner of the Better Business Summit and Awards.

The depth of talent and outstanding achievements on display at the 2021 Better Business Summit and Awards are a real testament to our fantastic industry, and prove we really are ‘Better Connected’.

We would like to take this opportunity to congratulate all the awards finalists and winners – you should all be proud of the pivotal roles and contributions you’ve made in getting customers and businesses back on their feet and thriving.

As the bank behind brokers, NAB remains focused on backing the growth of broker businesses by providing the tools and insights you need to deliver great outcomes to your customers.

We hope the summit has given you the inspiration and confidence to feel optimistic about the future and energised about what lies ahead.


Phil Waugh

executive, broker distribution

Find out more about the Better Business Summit and Better Business Awards – and why NAB is supporting broker education – in the In Focus podcast with NAB’s new executive for broker distribution, Phil Waugh, and its head of strategic partnerships, Nicole Triandos.

Tune in to the episode ‘In Focus: The importance of education’, below:


Make sure you subscribe to never miss an episode!


Better Business Awards 2021: The Winners
better business awards
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If you have ever considered how you could better service your SME clients but lack the knowledge or confidence to do this beyond referring them on, this is a must-attend event for you. Don't miss SME Broker Bootcamp, a jam-packed, free-to-attend, practical workshop. Register today and secure your place at this interactive, flexible, must-attend event.

better business awards
Annie Kane

Annie Kane

Annie Kane is the editor of The Adviser and Mortgage Business.

As well as writing about the Australian broking industry, the mortgage market, financial regulation, fintechs and the wider lending landscape – Annie is also the host of the Elite Broker and In Focus podcasts and The Adviser Live webcasts. 

Email Annie at: This email address is being protected from spambots. You need JavaScript enabled to view it.



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