In Focus: How digital change is transforming client expectations

Annie Kane 13:30 PM, 26 Mar 2019 7 minute read

Customer service and transparency have long been a drawcard for the broking industry. But as society becomes more accustomed to using and relying on technology, brokers are increasingly needing to access – and excel – in the digital arena to stay front of mind and offer personalised services.

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In this episode of In Focus, Annie Kane is joined by the REA Group’s director of industry relations and digital sales coach, Steve Carroll, as he reveals what the digital tech giants are doing to raise customer expectations and how brokers can take advantage of these lessons to grow revenue and continue to deliver great customer outcomes.

Learn key insights from the REA Group, and its realestate.com.au Home Loans mortgage brand, to find out:

How the consumer experience is changing
What brokers can learn from Facebook, Uber and Airbnb
Where to start on your digital journey

And plenty more!

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Annie Kane

Annie Kane is the editor of The Adviser and Mortgage Business.

As well as writing about the Australian broking industry, the mortgage market, financial regulation, fintechs and the wider lending landscape – Annie is also the host of the Elite Broker and In Focus podcasts and The Adviser Live webcasts.

Email Annie at: This email address is being protected from spambots. You need JavaScript enabled to view it.