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In Focus: How digital change is transforming client expectations

steve carroll rea steve carroll rea
Annie Kane 2 minute read

Customer service and transparency have long been a drawcard for the broking industry. But as society becomes more accustomed to using and relying on technology, brokers are increasingly needing to access – and excel – in the digital arena to stay front of mind and offer personalised services.

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In this episode of In Focus, Annie Kane is joined by the REA Group’s director of industry relations and digital sales coach, Steve Carroll, as he reveals what the digital tech giants are doing to raise customer expectations and how brokers can take advantage of these lessons to grow revenue and continue to deliver great customer outcomes.

Learn key insights from the REA Group, and its realestate.com.au Home Loans mortgage brand, to find out: 

  • How the consumer experience is changing
  • What brokers can learn from Facebook, Uber and Airbnb
  • Where to start on your digital journey

And plenty more!

In Focus: How digital change is transforming client expectations
steve carroll rea
TheAdviser logo
steve carroll rea
Annie Kane

Annie Kane

Annie Kane is the editor of The Adviser, Australia’s leading source of news, opinion and strategy for mortgage brokers.

As well as writing news and features on the Australian broking industry, the mortgage market, financial regulation, fintechs and the wider lending landscape – Annie is also the host of the Elite Broker podcast and In Focus podcasts and The Adviser Live webcasts.

Before joining Momentum Media in 2016, Annie wrote for a range of business and consumer titles, including The Guardian (Australia), BBC Music Magazine, Elle (Australia), BBC Countryfile, BBC Homes & Antiques, and Resource magazine.

You can email Annie at: This email address is being protected from spambots. You need JavaScript enabled to view it.


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