Auswide Bank has announced that it has appointed a new head of third party.
Tracy Field, who was formerly a Queensland broker support manager (BSM) for aggregation company Connective, has now joined the bank’s customer team as head of third party.
The bank said that it was pleased to welcome Ms Field to the role, adding that her “background in lending and sales, coupled with her knowledge of banking and financial industry principles, compliance and regulatory requirements, will prove to be a huge asset to Auswide Bank as she brings a wealth of experience in all aspects of mortgage lending processes, products, policies and systems”.
The bank also welcomed Ms Fields’ “strong customer service ethic and standard as a result of her practical, front-line experience obtained from her time spent in customer-facing lending roles” and her “demonstrated ability to generate and manage highly effective relationships with both internal and external business partners and clients”.
Speaking of the appointment, Auswide Bank’s chief customer officer, Damian Hearne, said: “I know that Tracy will be a real asset to Auswide Bank and continue to drive our third-party broker relationships and subsequent business from these partnerships forward.”
Auswide Bank told The Adviser in January that it was looking for a new broker head following the resignation of Charlton Nevis.
After leading the bank’s third-party channel for almost five years, Charlton Nevis said that he had taken the opportunity to pursue personal interests and develop the next chapter of his professional career.
“Charlton Nevis has made a valuable contribution to Auswide Bank’s strategic goals, and our broker relationship team has grown under his guidance,” an Auswide spokesperson said at the time.
“Our broker relationship managers are highly capable, energised and looking forward to connecting with our introducer partners in 2018. At this time, Auswide Bank is actively seeking to appoint a replacement to this role.”
The bank said that it is positioned for a strong year ahead.
“We anticipate working in partnership with our aggregator and broker partners to provide our mutual customers with market-leading products supported by strong service delivery.”
[Related: Non-major searching for new broker head]